Employee Relations Partner

Who we are

Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.

About the role

The Employee Relations Partner is a strategic advisor and subject matter expert responsible for maintaining a fair, compliant, and high-performance workplace culture. This role exists to ensure that employee relations (ER) practices not only mitigate risk but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations.

Beyond case management, the Principal ER Partner acts as a trusted advisor to business leaders and HRBPs, providing thought leadership on policy interpretation, conflict resolution, and cultural alignment. The role balances business pragmatism with empathy and legal compliance, enabling leaders to make informed, people-centered decisions that reinforce Moniepoint’s values.

Duties & Responsibilities

• Partner with leaders, HRBPs, and Legal teams to resolve complex employee relations cases with fairness, consistency, and business alignment.
• Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
• Act as a strategic consultant to leadership teams, identifying systemic issues and recommending proactive interventions to minimize ER risks.
• Analyze ER trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy updates.
• Partner with the Head of Employee Relations to design, review, and implement employee relations frameworks, policies, and toolkits across entities.
• Build ER capability across the People Team and business leaders through coaching, education, and practical toolkits.
• Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
• Lead or support sensitive investigations involving complex or high-risk matters, ensuring due process and confidentiality throughout.
• Serve as a trusted voice of objectivity, balancing employee advocacy and organizational needs in every decision.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 6–8 years of progressive HR or Employee Relations experience, including direct case management in a complex or regulated environment.
• Strong knowledge of labor laws and employment practices across multiple geographies (experience within Africa is an advantage).
• Proven experience managing investigations, conflict resolution, and policy enforcement.
• Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently.

Preferred Qualifications:

• Professional certification (e.g., CIPM, SHRM, or relevant Legal/ER specialization).
• Experience in fintech, banking, or other high-growth, multi-entity organizations.
• Demonstrated success implementing ER frameworks or leading cross-functional risk mitigation initiatives.

About You:

• You’re calm, objective, and grounded — even in high-stakes situations.
• You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.”
• You communicate with clarity and confidence, building trust at every level.
• You think systemically — you see patterns behind cases and design solutions that prevent recurrence.
• You value compliance but see your role as enabling business success, not blocking it.

What success looks like:

• You are recognized as a trusted advisor by business and HR leaders on complex ER and compliance matters.
• Consistent, fair, and timely resolution of employee relations issues across all entities.
• Reduced recurrence of ER incidents through proactive coaching, early intervention, and data-led prevention.
• Enhanced ER literacy among managers and HRBPs through structured education and guidance.
• Policies and practices are perceived as clear, fair, and aligned with Moniepoint’s culture and legal standards.