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IT Support Technician

Philadelphia

About Kambi

Kambi Group plc is a leading B2B provider of premium sports betting services to licensed gaming operators. Our services provide an end-to-end solution for operators wanting to launch a standalone Sportsbook or bolster their existing offering with an innovative sports betting product. From front-end user interface to customer intelligence, risk management and odds compiling, all built on our in-house developed software, we strive to deliver the ultimate service and solution to our partners.

Our vision is to create the world’s leading sports betting experiences, together with our partners.

Kambi’s Engineering Operations consists of more than 60 people working to ensure Kambi’s business can deliver twenty-four seven, all year round. 

The Client Infrastructure Operations team operates within Engineering Operations. We are a dedicated group of 12 IT professionals, and we are currently searching for a passionate and professional individual to join the team. 

The team

The Client Infrastructure Operations team is an integral part of Kambi’s Engineering Department, the team is responsible for all client operations at Kambi which includes a hybrid Office 365 environment, a variety of Microsoft on-premise servers and client computers. We work in a mixed environment with Windows, MAC and Linux computers. The team currently consists of 12 members split between the Stockholm, Manila, Malta, Bucharest, Philadelphia and London offices. 

Our goal is to provide first class support and systems to our end users to ensure that user experience is as intuitive, secure, smooth and as user friendly as possible. We ensure that new functionality is rolled out and implemented with speed and precision and provide user training sessions and documentation.  

The role 

You will be based in Philadelphia and work as part of the Engineering Operations department. Primarily your daily work will be to support local users and ensure our systems are fully functioning. Remotely collaborating with the team on issues, providing support to other offices and remote users will also be part of your daily work tasks. For candidates with the right experience and skills, opportunities exist to manage infrastructure projects. 

As part of the Client Infrastructure Operations team, you will be required to create and maintain internal documentation including end user procedures and how to guides.  

We want you to: 

  • Be curious and passionate about IT support & infrastructure 
  • Be independent, organized and flexible 
  • Love to help other people and be a great communicator 
  • Place a very high regard towards professionalism in the workplace 
  • Be comfortable working independently towards common team goals 

You should have experience in the following: 

  • Windows 11 operating system 
  • MacOS 
  • Remote IT troubleshooting 
  • 1st and 2nd line support 
  • Hardware troubleshooting and repair 

You may also have knowledge about: 

  • Unifi networking infrastructure experience would be highly beneficial
  • Windows Server 
  • SCCM deployments 
  • PowerShell scripting 
  • Administering O365, Intune, Azure environments 
  • Network technology and design 

We offer you: 

  • A place in a fast-growing company with space for personal development 
  • An environment where your ideas are listened to and being taken seriously 
  • To be part of a team that values professionalism and having fun 
  • Opportunities to travel 

You'll like Kambi if you: 

  • Thrive in a yet high-paced work environment 
  • Do not require constant supervision 
  • Aren't afraid to speak your mind 
  • Have high expectations of yourself and your peers 
  • Think business value delivered is what defines great operations 

If you would like to be part of a global dedicated team, please apply with a CV and cover letter. 

Since we will be interviewing candidates continuously send your application as soon as possible. 

Candidates must be available for an initial video interview followed by an in-person interview in our Philadelphia office. 

Kambi's ongoing commitment to Diversity and Inclusion in the workplace

If you require any reasonable adjustment during the recruitment process, please notify your recruiter, who will assist you however they can. Diversity and inclusion is at the heart of who we are and who we aim to be. While we are proud of the positive and inclusive company culture we have created, we know we can do so much more. Kambi constantly evolves its Diversity and Inclusion strategy to ensure it becomes an even more inclusive and positive place to work, with the core management team reaffirming its commitment to delivering on employee feedback.

Creating an inclusive environment

We believe Kambi's greatest strength is the collective talent of our employees. Kambi is committed to ensuring we create an inclusive work environment where everyone can feel valued, thrive and achieve their potential, regardless of who they are or what their background is. We know that it is only by having a balance of different voices, values and opinions that Kambi is able to be the market leader it is today.

#wearekambi

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