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Client Relationship Specialist (Acquisition) - South Africa (Swahili)
South Africa
At JustMarkets, we’re on a mission to help our clients take confident first steps into the world of trading. We’re looking for a motivated Client Activation Specialist who will guide new leads through the onboarding journey, ensuring they feel supported, informed, and ready to activate their accounts.
Important: This position is based in South Africa. Candidates must be fluent in English and Swahili, as this is essential for supporting our clients.
Responsibilities
- Identifying leads’ needs to make more new activations
- Brief product/service walkthrough and presentation to potential customers based on their needs
- Working with objections, prevented to get started and express helping on how to start trading to secure a successful activation
- Securing a commitment from the customer to begin using our products or services
- Keeping track of customer interactions and updating the company’s customer relationship management (CRM) system with relevant information
- Receiving training on the company’s products, services, and processes skills outside of work (e.g reading books, useful blogs)
- Reaching KPI targets set by the manager. Desire to exceed targets
Requirements
- 1+ year experience in a Customer Service, Support and/or Business Development position in a financial services company would be a plus
- Ability to study new information and adapt to new spheres quickly, demonstrating a proactive approach to learning and skill development
- Strong interpersonal skills, ability to communicate well at all levels within company and externally with different profiles of Clients
- High level of integrity and dependability
- Ability to work in a high-pressure and fast-moving global and multi-language environment
- Excellent team player, able to interact effectively with various functions within the company with the ability to build consensus
- Fluent proficiency in English and Kenyan dialect
Will be a plus
- Additional languages
We offer
- 15 paid vacation days per year
- 10 paid sick leave days per year
- 10 Public holidays
- Medical budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
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