Key Account Manager Senior - Full Time

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

 

About the role :

The Key Account Manager will report to the Head of Sales with primary responsibilities to create, maintain and develop business relationships with customers and prospects for third party logistics solutions at scale delivering exceptional Customer experience and growth in business. In addition the candidate would be expected to contribute to the product and technical solutions roadmap leveraging insights from prospects and clients feedback.

 

Key Responsibilities : 

1. Lead Management : 

• Manage sales agents to maximize sales revenues and meet the business objectives.
• Develop procedures for converting target clients sustainably based on best practices.
• Develop and implement plans to deliver sustained growth in client base and revenue for the suite of services.
• Manage the lead generation, conversion, and activation/onboarding process for new clients from existing markets and new markets.
• Establish personal contact and rapport with influencers, decision-makers and aggregators.
• Lead client onboarding, refresher training programs in addition to other engagement activities to increase revenue from existing clients.
• Develop and execute client retention programs and activities.
• Collaborate with marketing and commercial teams to ensure Jumia logistics is featured in Jumia events to generate leads and drive increased revenue.
• Researching organizations and individuals to find new opportunities.
• Develop proposals and quotes in line with the pricing strategy.
• Report on sales progress against targets and lead execution of the gap-closing intervention.
• Report on sales progress against targets and lead execution of the gap-closing intervention.
• Represent the sales team and present sales plans and situation in regular meetings

       2. People Management : 

• End to end participation on all team structure training and performance management.
• Development and building of team morale and coerciveness.
• Responsible for the cascading, monitoring and execution of team KPIs in line with business strategy
• Leading, coaching, developing and supervising the efforts of junior staff
• Active involvement in the development of functional/industry practice

Required Qualifications :

• A completed master’s degree from an accredited university; An MBA, Business Management degree or relevant
• Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
• Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
• Excellent analytical skills – assess, design and sell a given solution

Relevant Experience :

• Ownership mentality and an entrepreneurial drive
• 6 - 10 years’ in B2B sales and account management.
• Proficiency in Microsoft Office (Word, Excel, and Power - point) tools.
• Working knowledge of Google Office Productivity Tools.
• Excellent communications skills and the ability to effectively advise senior leadership
• Good problem-solving skills required • Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure. Qualification & Experience
• Bachelor’s Degree in any field from a recognized and accredited University
• Experience working in a fast-paced corporate environment preferably in a consumer goods, retail, consumer electronics or fashion & beauty environment.

Skills and Competences :

• Interested in building a career with a growth-oriented company
• Able to build client relationships quickly Experience with process design and improvement
• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• Strong analytical skills
• Proactive attitude, entrepreneur, able to work both independently and within a team.
• Hardworking, result-oriented, methodical and very structured
• Desire to succeed in a sales goal-driven environment
• Ability and availability to travel as business needs dictate
• Strong customer service skillsExcellent communicator who can articulate the value proposition of the Company

 

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders