Customer Support Agent - Emergency Services and Battery

Job Description:

Are you a compassionate problem solver with excellent communication skills? We are seeking a dedicated Customer Support Agent to manage the funnel of emergency services and battery requests on Cafu, ensuring a seamless and positive experience for our valued customers.
Responsibilities:
• Own the funnel of emergency services and battery requests on the Cafu platform.
• Immediately reach out to clients within less than a minute of placing an emergency service request to provide reassurance and confirm the accuracy of the information provided.
• Coordinate with all stakeholders involved in delivering emergency services to ensure swift and efficient service delivery within 20 minutes.
• Keep the user informed at every step of the dispatched service, providing real-time updates on the status of the service request.
• Take full ownership of the customer journey, from initial contact to service delivery, ensuring client satisfaction throughout the process.
• Demonstrate exceptional problem-solving skills and a solution-driven approach to handle any challenges that may arise during the service delivery.
• Manage multiple priorities effectively, juggling tasks to meet customer needs and exceed expectations.

Requirements:

• Proven experience in customer support or a related customer-facing role.
• Excellent verbal and written communication skills.
• Ability to remain calm under pressure and provide reassurance to customers in emergency situations.
• Strong organizational skills with the ability to coordinate with various stakeholders to ensure timely service delivery.
• Detail-oriented and proactive in following up with customers and service providers.
• Customer-centric mindset with a focus on delivering exceptional service.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

If you are passionate about helping customers in their time of need, possess excellent communication skills, and enjoy taking ownership of the customer journey, we invite you to join our team as a Customer Support Agent for emergency services and battery. Be a part of our commitment to delivering outstanding service experiences to our customers!