Product Manager Intern

About Us
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.

Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.

As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.

Job Description 

We are looking for an intern interested in customer service operations and CRM systems to support the team in daily operations and optimization of customer service processes on the Salesforce/CRM platform. This role is suitable for students who want to gain in-depth understanding of customer service systems or CRM system management.

Key Responsibilities

• Assist in maintaining customer cases, tickets, account data, etc. in Salesforce, ensuring data accuracy and completeness.

• Support the customer service team in daily CRM usage, handling basic configuration requests (e.g., queues, routing rules, email templates, etc.).

• Help generate customer service-related reports and dashboards (e.g., ticket volume, response time, resolution rate, etc.) to provide data support for the team.

• Participate in feature optimization projects, assisting in reviewing and improving customer service processes (SLA, escalation rules, etc.).

• Organize customer feedback, assist in tracking issue resolution progress, and ensure closed-loop customer experience.

• Assist in drafting operation documentation, standard operating procedures (SOPs), and internal training materials.

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.