Job Application for Customer Success Manager at Brandwatch

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At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

As a Customer Success Manager for the APAC Mid Market team, you are focused on securing healthy long-term adoption among your assigned portfolio of customers. You should be a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers. Key performance indicators for this role will be customer renewal and growth. As a result of these metrics, you will need to be commercially focused with an eye for long-term opportunities. Portfolio management will be key to success in this role, so you will need to have a very structured approach to prioritization. Are you the right person for the role?

Responsibilities:

Serve as the primary point of contact for the customer during and post-implementation of the Brandwatch suite
Develop a trusted advisor relationship with customer stakeholders to drive product adoption
Educate customers on how to leverage features and new releases
Understand the customer needs and link them to workflows in our products
Conduct periodic customer health-checks to understand behavior and proactively address inactivity and/or missed opportunities
Help strategize with the customer at key stages of the lifecycle on how to optimize their use of the product, ensuring ROI
Partner with internal Brandwatch stakeholders (account managers and strategists) to align account activities with the customer's business case and strategy
Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure a successful renewal
Help develop a communication model that is scalable

Requirements:

English fluency
1-2 years of experience in a similar position
Customer-centric mindset with a passion to help customers
Excellent problem-solving skills and good technical knowledge
Digital Marketing industry knowledge to deliver valuable advice
Solid organizational skills like project management and milestone completion
Comfortable with working towards set targets e.g. goal-driven and accountable
The drive to steer customers to succeed with a data-driven approach
Commercially focused to spot growth opportunities
Comfortable working with, and meeting, KPI’s for a commercial role

Customer Success Manager

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