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Customer Marketing Specialist

Barcelona, Spain

At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.

Empowering over 14,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.

Our team, nearly 300 strong, is based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.

About the role

As a Customer Marketing Specialist at Amenitiz, your mission will be to elevate the Customer Experience and deliver business impact by creating engaging communications and scalable customer education. You’ll play a vital role in shaping how we communicate with our customers, ensuring they feel supported and valued throughout their journey.

Your responsibilities

  • Implement customer communications (primarily email and in-app): collaborate with stakeholders across departments to design campaign flows, write compelling content, design layouts, and set everything up in our CRM.
  • Own and manage our customer Help Center: Proactively keep it up-to-date by updating and creating articles, and crafting engaging supporting materials such as screenshots and videos.
  • Work alongside other teams (Product, Customer Onboarding, Customer Success, Marketing…) in cross-functional projects aimed at optimizing the Customer Journey, driving product adoption and customer retention.

About you

  • 3+ years of experience in Customer Marketing
  • You’re a proactive, creative, detail-oriented and goal-oriented professional who thrives on creating meaningful customer interactions.
  • Experience with marketing automation tools (e.g., Klaviyo, Braze, Hubspot Marketing Hub, Customer.io…).
  • Strong copywriting skills with the ability to craft clear, engaging, and impactful messages.
  • (Nice-to-have) Basic design skills.
  • (Nice-to-have) Familiarity with Help Center CMS tools (e.g., Zendesk Guide, Intercom Help Center…).

Our Benefits

  • 💸 Competitive salary –  We recognize your hard work and celebrate your success with exciting, performance-based incentives.
  • 💊 Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
  • 💰  Stock options – Be a part of our success with real ownership in Amenitiz.
  • 🥐 A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
  • 🎉 Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
  • 💳 Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
  • 🍽️ Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
  • 📈 Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
  • 📚 Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.

If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!

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