Onboarding Associate

 

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your Role:

We're seeking an Onboarding Associate for our Merchant Team. As Onboarding Associate, you will be crucial in ensuring a seamless and accurate onboarding experience for our merchants.

Drawing on your proficiency in performing daily onboarding activities within internal systems, such as setting up accounts, entering data, and updating processes, you will be responsible for executing system-driven tasks that support the end-to-end onboarding process from account creation to documentation validation to create unique experiences only Tamara can provide. 

With a proven track record of strong communication abilities to collaborate effectively across teams, excellent attention to detail and consistently delivers tasks with high accuracy, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. 

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities:

• Execute daily onboarding tasks on internal systems, including account setup, data entry, and process updates.
• Review merchant-submitted documents for completeness and accuracy according to compliance and operational guidelines. 
• Collaborate with cross-functional teams (e.g., Compliance, Finance and Support) to resolve onboarding blockers. 
• Maintain up-to-date and accurate merchant records across all platforms, ensuring data integrity throughout the onboarding process. 

Your expertise: 

• Strong attention to detail and a high level of accuracy in task execution. 
• Comfortable using internal systems, dashboards, and data tools. Ability to manage repetitive tasks efficiently while maintaining quality. 
• Good communication skills for cross-team coordination. 
• Prior experience in operations, data entry, or onboarding roles is a plus. 
• Familiarity with platforms like Salesforce or other CRM tools is a strong advantage. 

All qualified individuals are encouraged to apply.