Partner Support Trainer – Builders Program

About us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

About Tamara's Builders Program - Graduate Track

Our 12 month program elevates exceptional Saudi graduates into future leaders. It is a comprehensive and hands-on experience designed to accelerate your growth.

You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges and making a mark from day one. Successful completion of this program will lead to internal opportunities based on performance.

If you have a brilliant academic track record, are a proactive problem-solver, and are ready to push boundaries, while executing with precision; this is the program for you!

Your role

As a Partner Support Trainer, you’ll be responsible for supporting the onboarding, training, and continuous upskilling of Tamara’s merchant and partner support teams. You'll help build training programs that ensure our partners receive consistent, high-quality support while representing Tamara’s values and commitment to service excellence.

Your responsibilities

• Support the development and delivery of training content and onboarding materials for partner support teams
• Help track training effectiveness and engagement through feedback and performance metrics
• Coordinate logistics for training sessions, workshops, and onboarding schedules
• Collaborate with support, operations, and product teams to ensure training content is accurate and up to date
• Help identify knowledge gaps and propose solutions to improve support quality and efficiency
• Contribute to documentation and knowledge base content to empower support teams and partners

Your expertise

Experience:

• Recent graduate or in final semester of a Bachelor’s degree in Business, Education, Communications, or a related field
• Internship experience in training, customer support, or enablement is a plus

Skills:

• Strong communication and presentation skills (in English and ideally Arabic)
• Ability to simplify complex topics into easy-to-understand materials
• Comfortable speaking in front of groups and engaging learners
• Organised and detail-oriented, with strong time management
• Familiarity with digital training tools or LMS platforms is a plus

Attributes:

• Passion for education, learning, and empowering others
• Proactive, curious, and eager to take initiative
• Team player with a collaborative mindset
• Enjoys working in a fast-paced, dynamic environment
• Committed to delivering high-quality work with consistency

All qualified individuals are encouraged to apply.