Job Application for BG QA Associate with French at Sporty Group

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About the role

We’re looking for a QA Associate to monitor and evaluate customer service interactions, ensuring high quality, compliance, and strong performance against key KPIs. In this role, you’ll provide actionable feedback and coaching, analyze customer insights, and report on trends to drive continuous improvement. You’ll also collaborate across teams to enhance processes, develop training materials, and elevate the overall customer experience.

What you'll be doing

Aim to ensure that every product or service a company provides meets a certain set of standards which they determine based on customer expectations
Develop documentation detailing company standards which employees are expected to adhere to
Convey communications and policies on behalf of an organization
Adhere to laid down internal policies, procedures, and processes
Responsible for auditing internal and external processes and constantly improving their reliability based on business needs/customer experience
Perform Omnichannel monitoring and provide trend data to the management team
Provide actionable data to various internal support groups as required
Coordinate and facilitate call calibration sessions for the Customer Care staff
Coordinate and facilitate refreshers for the Customer Care staff through TNI (Training Needs Identification & Analysis)
Provide feedback to the Customer Care Team Leaders and/or managers

What you'll bring

2+ years’ experience in a Customer Service role
Experience as a QA Associate would be considered as a plus
Must be a self-motivator, a self-starter, and dynamic
Fluent in written and spoken French (fluent in other languages will be an added advantage: Portuguese and Spanish)
Fluent in written and spoken English
Excellent communication (verbal and non-verbal), presentation and organizational skills
Excellent logical and analytical reasoning
Excellent problem-solving skills
Excellent Customer Care skills and dedication to providing an exceptional customer experience
Strong ability to multitask and successfully operate in a fast-paced team environment
Strong ability to quickly adapt to changes and successfully set and adjust priorities as needed by the business
Strong time management skills
Good MS Excel skills (intermediate with MS Word)
A fast learner who can work with set targets

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

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We are committed to providing an inclusive and accessible hiring experience. Do you require any reasonable accommodations or additional support during the recruitment process or, if successful, to perform this role on-site, if required? *

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BG QA Associate with French

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