People and Culture Gerneralist

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Description

Our People & Culture Generalist plays an important role in our day to day operations within our Fulfillment Centers in Pittston, PA.   

This impactful leader will partner with our Operations team to manage critical people topics within the fulfillment center. You lead a team of two local administrative support professionals, constantly teaching and mentoring.  You are adept at juggling multiple priorities and can solve problems quickly.  Bottom line, you aren’t afraid to roll up your sleeves and “get sh*t done”! 

Responsibilities 

• Foster our Merchant First culture through partnering with operations leaders to build and maintain a culture of team member and leadership engagement, unwavering excellence and a team centered approach.
• Develop big leaders to build teams that care about customers, people, and results.
• Obsess on improving and simplifying processes, tools, communication, and measures. Be a leader that never settles for good enough.  This obsession should translate to your team, peers and customers.
• Act as a strategic business and thought partner to managers (client) at a site level and across the network as appropriate.
• Coach and consult managers and front-line leaders on team member concerns (performance, policy, etc.).
• Engage and influence stakeholders that interact with the business at a local and regional level.
• Provide guidance, direction or partner with network People & Culture peers (recruiting, benefits, legal, etc.) to ensure successful delivery of People & Culture services.
• Contribute to the business strategy by helping business leaders to identify, prioritize, and build organizational capabilities, behaviors, structures, and processes.
• Planning and execution in the areas of People operations, culture, organization growth and planning, employee engagement, workforce planning and recruitment, and talent management and development for the assigned client group.

What Success Looks Like 

• Leaders trust you and involve you early
• Admin work runs smoothly without you micromanaging
• Managers handle people issues better over time
• Processes feel simpler, faster, and clearer
• Data informs decisions, not opinions

Requirements

• 3-5+ years of generalist experience in a warehouse operations or similar environment
• Experience in most of the following areas: employee relations, labor planning, leadership coaching, talent acquisition, HR operations and compliance, HR data and analytics
• Bachelor’s Degree in Business, HR, or related field 
• Ability to analyze, interpret, manipulate HR data to drive decision making 
• Comfortable with ambiguity, able to adjust to change quickly; bias for action and strong initiative to make things better
• Bias for action and ownership mindset
• Outstanding written and verbal communication skills
• Adept at managing multiple priorities with effective and timely problem solving
• Proficient in using Google Suite, Slack, and Asana to manage productivity and results 

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.