Facilities Manager

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Overview: 

As the Facilities Manager, you will be responsible for overseeing the maintenance operations across multiple facilities, ensuring that all buildings remain fully operational. This includes managing a team of dedicated Maintenance Technicians, and ensuring a safe and functional working environment for all employees. You will be a proactive leader with a keen eye for anticipating maintenance needs and quickly addressing any operational concerns.

What You'll Do:

• Manage the maintenance operations across multiple buildings, each supported by a team of maintenance technicians. Lead and monitor the performance and growth of the maintenance techs, ensuring that each building is adequately staffed and properly equipped to meet operational needs.
• Ensure the smooth, ongoing operation of all facilities in the region, prioritizing safety and efficiency. Partner with LP & Safety department on policy development and ensuring adherence to OSHA and safety regulations. 
• Perform and monitor preventive maintenance (PM) on Powered Industrial Trucks (PITs) and conveyor systems.
• Oversee maintenance ticketing systems (e.g., Limble) to track and resolve issues efficiently. Lead by example in keeping open lines of communication with operations stakeholders regarding open issues. 
• Collaborate with operational leaders to identify and escalate potential issues before they affect operations. Take ownership over ensuring the facilities and equipment are supporting shared operational goals.
• Manage the financial side of maintenance operations, ensuring accountability for spending and tracking expenditures against the region’s maintenance budget. Manage vendor relationships and standard of work. 
• Develop and manage the annual budget for the region's maintenance operations.
• Ensure the timely and accurate completion of facility inspections and maintenance reports.
• Be available after hours to address emergencies and provide support to the facilities.
• Communicate vertically with senior leadership and other departments to ensure alignment on goals and objectives.

What You'll Need:

• Proven experience in managing maintenance teams across multiple locations.
• Strong familiarity with both electrical and mechanical sides of automation, particularly with conveyor systems.
• Knowledge of and experience working with PIT PMs, conveyor system PMs, and ticketing systems like Limble.
• Strong financial management skills, including the ability to manage budgets, negotiate vendor contracts, control costs, and track maintenance spending.
• Excellent communication skills, with a strong focus on vertical communication to senior leadership.
• The ability to anticipate maintenance issues and address them proactively.
• 40% travel flexibility required, with availability to visit regional facilities as needed.
• Strong problem-solving skills and the ability to make critical decisions under pressure.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Maintain a high level of organization to ensure projects stay on track.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.