SaaS Renewals and Deal Desk Manager

OVERVIEW:

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. 

Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade. 

 

ABOUT THE ROLE:

As a SaaS Renewals and Deal Desk Manager, you will play a pivotal role in managing and optimising the renewal of customer subscriptions and overseeing deal structuring within our organisation. Your primary focus will be to ensure timely and successful renewals, maximise customer retention, and drive recurring revenue growth. Additionally, you will be responsible for streamlining deal processes, providing strategic pricing guidance, and collaborating with cross-functional teams to facilitate complex deal negotiations.

 

Renewal Management:

• Monitor customer subscription expiration dates and proactively plan renewal strategies.
• Ensure timely and successful renewals to maintain a steady revenue stream.
• Prepare renewal quotes, invoices, and notifications in alignment with customer needs.

Customer Engagement and Retention:

• Engage with customers before, during, and after their renewal dates to address any concerns and ensure satisfaction.
• Proactively identifying customers who have incurred user overages or storage overages, and contracting them with a co-termed upsells
• Build strong relationships with customers to foster long-term partnerships.
• Identify opportunities for upselling or cross-selling additional features or services.

Deal Structuring and Pricing:

• Design and execute innovative deal structures that maximise revenue while meeting customer needs.
• Provide pricing guidance and analyse trade-offs to support sales negotiations.
• Partner with sales teams to develop concession strategies that protect margins and optimise revenue.

Process Optimisation:

• Refine deal desk processes, approval workflows, and governance frameworks for scalability.
• Automate workflows using CRM (e.g., Salesforce) and Contract Management Systems (e.g., Juro) to enhance efficiency.
• Ensure compliance with company policies, revenue recognition standards, and strategic goals.

Data Analysis and Reporting:

• Analyse renewal data to identify trends and patterns.
• Track renewal rates and churn to measure the effectiveness of renewal strategies.
• Develop dashboards and reports to track key performance indicators such as deal velocity, approval times, and revenue impact.

Collaboration and Communication:

• Work closely with customer success, account management, sales, finance, and legal teams to ensure a seamless renewal and deal structuring process.
• Communicate effectively with customers to address their needs and concerns.

Negotiation and Contract Management:

• Negotiate contract terms and pricing with customers.
• Ensure that contracts are accurate, up-to-date, and compliant with company policies.

 

ABOUT YOU:

At Sedna, our greatest strength is our people, along with a combination of skills, mindset, plus an appetite to tackle a huge global challenge. Here’s what we’re looking for: 

Proven Experience in SaaS Renewals and Deal Desk Operations:

• Demonstrated success in managing subscription renewals and structuring complex deals within a SaaS or B2B environment.
• Strong understanding of SaaS pricing models, contract management, and revenue recognition principles.

Proficiency in CRM and Contract Management Systems:

• Expertise in CRM systems like Salesforce and familiarity with Contract Management Systems such as Juro.
• Ability to automate workflows and enhance process efficiency using these tools.

Strong Analytical and Data Interpretation Skills:

• Ability to analyse complex data sets to identify trends, forecast renewals, and provide actionable insights.
• Experience in developing dashboards and reports to track key performance indicators.

Excellent Negotiation and Communication Skills:

• Proven ability to negotiate contract terms and pricing effectively.
• Strong interpersonal skills to build and maintain relationships with customers and internal stakeholders.

Detail-Oriented with Strong Organisational Skills:

• Ability to manage multiple accounts and deals simultaneously while maintaining attention to detail.
• Proven track record of meeting deadlines and achieving targets in a fast-paced environment.

Collaborative Team Player:

• Experience working cross-functionally with sales, customer success, finance, legal, and product teams.
• Ability to facilitate collaboration and resolve bottlenecks in the deal lifecycle.

Adaptable and Proactive Problem Solver:

• Comfortable navigating complex and ambiguous situations with a proactive and solution-oriented approach.
• Ability to adapt to changing business needs and continuously seek opportunities for improvement.

 

Our Values:

Finally, culture is important to us, so we also look for candidates who share our values: culture is important to us, so we also look for candidates who share our values:

• Stay Ahead, Stay Agile – We anticipate change, adapt with resilience, and lead with curiosity and customer insight.
• Execute With Focus – We turn strategy into action through ownership, clarity, and disciplined delivery.
• Work Together, Win Together – We collaborate across teams and with customers, building strong relationships that unlock greater impact.

 

Our Benefits

• Flexible work with 2 core days per week in the office as a team
• Competitive salary 
• Private health care
• Opportunity to learn and use the best sales tools available
• Learning and development benefits
• Physical health 
• Enhanced parental leave
• Pension