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Customer Support Specialist - Japan

Japan

The Company 

RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. 

We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services. 

Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment. 

To find out more visit RightShip.com. 

What we offer 

We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. 

We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.

 

What makes RightShip a great place to work at:

RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.

Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you!

Position Description

Customer Support Specialist 

Permanent, Full Time 
Location: Japan

RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment. 

Reporting to the Senior Manager, Customer Support, the Customer Support Specialist supports the sales teams in identifying business opportunities, prospecting, and onboarding customers throughout the sales process. You will aim to optimize the use and control of sales effectiveness and be responsible for contributing to maximize business opportunities and leverage sales. 

 

RESPONSIBILITIES

Customer Onboarding

  • Walk customers through the basics of the product/service. 

Customer Service

  • Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems. 

Customer Order Processing

  • Record and process custom/special customer orders, often dealing with ambiguous delivery expectations. 

Operational Compliance

  • Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. 

Product/Service Information 

  • Provide advanced product/service information and respond to basic customer questions about the product/service. 

Administration

  • Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems. 

Personal capabilities building 

  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. 

QUALIFICATIONS

  • Post-Secondary Non-Tertiary Education 
  • Strong verbal communication skills, especially in service conversations 
  • Able to build customer loyalty and strengthen customer connections 
  • Provide sales services, deliver customer service and operate service systems 

RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.

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At RightShip, we are committed to promoting diversity, equity, and inclusion throughout our organisation. We recognise the value of having a diverse workforce that brings different perspectives and experiences to the table, and we believe that a culture of inclusion leads to better outcomes for our employees, customers, stakeholders as well as the collective Maritime industry. 

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