Service Desk Engineer

PM GROUP is an international management company headquartered in Cyprus that specializes in strategy and business development services in iGaming.

PM GROUP comprises an ecosystem of partnerships, investing in and developing the best iGaming companies worldwide.

We manage the development and growth of a diverse range of clients within the iGaming sector, encompassing areas of sports betting, gambling, cybersport, fantasy sports, IT platform solutions, and content production worldwide.

We are looking for a responsible Service Desk Engineer to join our team.

Your main responsibilities will be:

• Reproduce, analyze and evaluate requests and their impact to resolve or escalate incidents as needed;
• Communication on issues resolving with other departments;
• Control the SLA for incident resolution and escalate unresolved issues;
• Be the 1-st (partly) and 2-nd (mostly) line of technical support (from the L3 model).

Essential professional experience:

• System administrator with proven Office Infrastructure hands on experience (1+ year);
• Desktop OS administration, hardware;
• Windows: Client OS support (Windows 10), Windows server 2012 R2(AD, GP, Print Services);
• MacOS: Client OS support;
• Networking: DNS, DHCP, OSI, routing & switching principles;
• General tags: Asana, AD, SCCM, CrowdStrike, Confluence, Acronis, software/hardware troubleshooting, SQL, Slack, GSuite;
• Customer-oriented person;
• Ability to cope with all the IT related local tasks in offices (prepare workstations, workplaces, etc);
• Oral and written literacy;
• Intermediate English and higher;
• Understanding ITIL.

We care about you:

• Vacation: We care about your well-being and offer flexible vacation options tailored to your location.

• Sick Leave Allowance: Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork. 

• Co-Working Compensation: Work flexibly, wherever you choose. We provide a monthly budget for co-working spaces in cities where we don't have a physical location, or the option of a budget for home office expenses twice a year, available from day one.

• Benefits Model: Access our benefit programs to support your work-life balance, effective from day one. You can spend this budget on anything, starting from dental care for yourself to veterinary support for your four-legged friend.

• Game Changer: Access MBA scholarships to enhance your knowledge and register your kids for our internal project, "gENERation", focused on boosting the potential of children within PM Group families.

• Motivation Bonus System: Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.

• Work & Fun Balance: We believe the balance of work and fun is crucial for the well-being of our employees. Corporate events, gifts for your Birthday (Netflix, GoGift, and other certificates), Christmas, and other occasions.

Taking care of our people is an integral part of PM Group shared values, ensuring a supportive and positive workplace culture.