Customer Support Specialist (South Korea)

Bringing people back from boredom since 1994.

Parimatch is an online entertainment company with 30+ years in the game.

We create digital experiences where sports, culture, and technology meet — bold, immersive, and built to engage.

With 4,000+ professionals and operations in 15+ countries, Parimatch is a global ecosystem driven by performance, smart engineering, and style.

We are looking for a Customer Support Specialist (South Korea) to join our team.

Your main responsibilities will be:

• Provide timely, high-quality customer service via chat, email, and ticketing systems in Korean;
• Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns;
• Troubleshoot and resolve issues in collaboration with cross-functional teams, including product and technical support teams;
• Identify and escalate critical issues to ensure quick resolution;
• Contribute to the creation and improvement of FAQs, support materials, and player guides in Korean;
• Gather and share feedback from players to help improve overall player experience and product development;
• Stay up-to-date with the latest game updates, patches, and events to assist players effectively;
• Maintain a deep understanding of company policies, game mechanics, and support processes;
• Working in shifts schedule.

Essential professional experience:

• Native Korean speaker with excellent written and verbal communication skills;
• Proficiency in English (both written and spoken) for internal communication;
• 1-3 years of experience in customer support, ideally in the igaming industry or a tech-related field;
• Ability to handle a high volume of inquiries while maintaining a positive and empathetic approach;
• Excellent problem-solving skills with attention to detail and a passion for helping others;
• Familiarity with support software and tools (e.g., Zendesk, Freshdesk, etc.) is a plus.

We care about you:

• Vacation: We care about your well-being and offer flexible vacation options tailored to your location.

• Sick Leave Allowance: Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork. 

• Co-Working Compensation: Work flexibly, wherever you choose. We provide a monthly budget for co-working spaces in cities where we don't have a physical location, or the option of a budget for home office expenses twice a year, available from day one.

• Benefits Model: Access our benefit programs to support your work-life balance, effective from day one. You can spend this budget on anything, starting from dental care for yourself to veterinary support for your four-legged friend.

• Game Changer: Access MBA scholarships to enhance your knowledge and register your kids for our internal project, "gENERation", focused on boosting the potential of children within Parimatch families.

• Motivation Bonus System: Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.

• Work & Fun Balance: We believe the balance of work and fun is crucial for the well-being of our employees. Corporate events, gifts for your Birthday (Netflix, GoGift, and other certificates), Christmas, and other occasions.

Taking care of our people is an integral part of Parimatch shared values, ensuring a supportive and positive workplace culture.