Lead/Senior Solution Engineer - Italy

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale. 

About the role:

As a Lead/Senior Solution Engineer - Italy, you will play a central role in helping customers understand and realize the value of Parloa’s conversational AI platform. You’ll guide prospects and customers through their technical journey—from discovery and solution design to validation and successful handover.

This is your opportunity to operate at the intersection of technology and business—shaping how enterprises adopt agentic AI while influencing product direction through direct customer insight.

Areas of ownership:

• Technical Sales Ownership: Lead the technical aspects of the sales cycle, from discovery and solution design to validation through Proof of Value and Proof of Concept engagements.
• Solution Design & Architecture: Design scalable, enterprise-ready solutions tailored to customer needs, ensuring feasibility and alignment with business goals.
• Customer Advisory: Translate complex technical capabilities into clear business value, guiding both technical and non-technical stakeholders.
• Account Collaboration: Partner closely with Enterprise Account Executives, co-owning accounts and supporting strategic sales initiatives within the territory.
• Product & Feedback Loop: Represent the voice of the customer by feeding insights into Product and Engineering to shape roadmap and improvements.
• Cross-functional Collaboration: Work closely with Sales, Professional Services, Product, and global Solution Engineering teams to ensure a seamless customer journey.

Who you are:

• 5+ years of experience as a Solution Engineer or in a similar customer-facing technical role within SaaS or enterprise technology
• Strong technical foundation across APIs, cloud environments, integrations, and enterprise architecture
• Experience supporting complex, multi-stakeholder enterprise sales cycles
• Ability to translate technical concepts into clear business value and outcomes
• Excellent communication and presentation skills, with confidence in both technical and executive conversations
• Structured and solution-oriented mindset, with the ability to navigate ambiguity and high-pressure situations
• Technical curiosity and interest in AI-driven products and customer experience
• Native or bilingual in Italian and fluent in English

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

 

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

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Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.