Senior Commercial Systems Engineer

At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

We successfully raised 80 million in series B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 650 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector? 🚀

What you will do:

We are looking for a Senior Commercial Systems Engineer to join out team! You will be at the core of our internal commercial systems, contributing to the success of our Commercial and Financial teams. You’ll play a key role in optimizing our CRM and integrated commercial systems to better support our business processes.

Where you will have impact:

• Maintenance and improvement of our Salesforce Org to ensure that business needs are fulfilled
• Primary support contact for users who may need assistance with functionality and/or data within the solution
• Salesforce configuration changes, including (but not limited to): roles & profiles, automation (flow & process builder), fields, custom objects, validation rules, page layouts, record types, custom settings, dashboards and reports
• Maintain and adapt Salesforce integrations with other commercial systems
• Interact with business and technical stakeholders to understand their requirements and implement a solution that fulfills these
• Challenge our current processes and provide actionable feedback that will improve our Salesforce org and how it’s used by end users

About our team:

The Commercial Systems team is a component of the Data, Insights & Systems vertical, which is part of the Growth Operations department. Our team is dedicated to improving our internal applications that are used by our business users. We’re mainly focusing on our CRM, Salesforce and any related/integrated applications.

Who you are:

• 4+ years of experience as a Salesforce Admin
• Certified Salesforce Administrator
• Experience working in Salesforce Sales Cloud
• Strong understanding of the Salesforce platform & concepts, including objects, fields, workflows, business processes, etc.
• Proficiency in administrative tasks such as managing page layouts, permissions, templates, approvals, automation, reports and dashboards
• Prior experience with scrum and agile development
• Fluent in English, both written and spoken, any other language used within our company network is a plus
• We welcome experience with Salesforce Revenue Cloud (CPQ & Billing)
• Experience with Lightning Web Components and Apex is a plus

What’s in it for you:

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car tailored to your needs.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Private pension funding: Group insurance to secure your future.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.