Credit Collector

At Lighthouse (formerly OTA Insight), we’re on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.

We successfully raised 80 million in series B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 650 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector? 🚀

What you will do  #LI-Hybrid #DN-1

We are expanded internationally and seeking a Credit Collector to join our team. The Credit Collector (CC) is responsible for the punctual and efficient follow-up of credit and delays in payment. As a result, the Credit Collector will make a positive contribution to the cash flow. On a daily basis, the CC will be in contact with domestic customers, call our customers about the unpaid invoices, and look for a solution together with the customer and will report and monitor payment delays in the short term. 

Where you will have impact

• Communication with customers about unpaid invoices, inform the Finance Team about credit limits and payment delay, and check with Sales Managers where the problem lies for customers who do not pay on time.
• Contacting customers on a daily basis by telephone and / or in writing.
• Actively searching for optimisations together with the customer to improve the customer experience about payment delays. Implementing the improvements for the customer and continue to follow them up.
• Come up with process improvements together with the team members.
• Making bank statements and sorting, registering, archiving, and reporting on incoming documents related to the activities.
• Make sure that all data of the customers remain up to date 

What's in it for you?

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• Workshops and frameworks that help employees realize their full career potential
• The opportunity to shape the products that more than 85,000 users rely on worldwide
• The chance to grow and evolve the data culture at a fast-growing scale-up
• A compensation program that values your work and which we will proactively keep competitive
• 401k matching up to 4%
• The option of three health insurance plans from Blue Cross Blue Shield that will suit your personal needs. 99% company contribution towards the base plan and 50% coverage for dependents and spouses. 25 dollars/month contribution to HSA. 
• We know not everyone relaxes the same way; therefore, we’ve opted to support your general wellbeing by subsidising up to 80% of your monthly ClassPass subscription
• A referral bonus scheme when you bring new talent to our #bestteamever!

Who you are

• Commercial oriented 
• Customer oriented 
• Strong analytical skills.
• Strong MS Office skills 
• Preference of experience with billing program(s).
• Preference of experience working with SalesForce, or similar customer relation management (CRM) program(s).
• Fluent in English - both oral and written communication, any other language in our network is a plus. 
• Can work autonomously
• Eye for detail 
• Quickly response to deviations from procedures and risks.
• Result-oriented
• Think “outside-of-the-box”. 
• Problem solver

In addition to benefits and other Lighthouse total rewards, the annual base salary for this role ranges from $38,000.00 - $43,000.00 USD. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.