French/English Help Desk

NEORIS is a Digital Accelerator that helps companies step into the future, with 20 years of experience as Digital Partners to some of the world’s largest companies. We have over 4,000 professionals across 11 countries, driven by our multicultural startup culture where we foster innovation and continuous learning to create high-value solutions for our clients.

We are currently looking for a Help Desk Agent (French/English).

Main Responsibilities:

• FRENCH is MUST and English speaker
• Experience in SAP SD Help Desk is PLUS.
• Create, update and close tickets (incidents or requests).
• First response to all support requests through all channels: phone, email and chat.
• Perform initial triage and troubleshooting of all tickets across all knowledge domains (experience or script).
• Resolve all tickets within scope through use of experience, knowledge bases (scripts) or peer collaboration.
• Determines impact and urgency of an incident and support request in order to determine priority.
• Escalate or assign tickets to higher tiers with complete documentation of all actions and steps taken in any attempt to resolve.
• Validate employee compliance to policy and procedures during all tasks, taking action, reporting or escalating as necessary

We Offer:

• 100% Payroll Scheme
• Legal Benefits
• Benefits Package
• Wellness Program
• Professional Development Plan
• Multicultural Collaboration

 

Come and get to know us at: http://www.neoris.com, or on Facebook, LinkedIn, Twitter, or Instagram @NEORIS.

 

Brenda Catzin Macedo

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