People Operations Specialist

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

As a People Operations Specialist, you’ll be responsible for benefits, compensation, compliance, and driving continuous improvement. You’ll have an impact on multiple projects that impact our global employee workforce, from processing payroll and building our total reward packages, to ensuring legal compliance and streamlining processes as we grow.

Where you will have impact

• Ensuring the data integrity of our HRIS, payroll, and HR tooling systems. As a data focused organization, the accuracy of People Operations reporting is critical to our success. 
• You take ownership of the US employee benefit programs, working with the People Operations Manager and brokers to build a strategic benefits plan. You keep our workforce informed through engaging sessions and answering day to day benefits questions. 
• Partnering with the Global People Operations team to plan and execute the Total Rewards review, ensuring fair and competitive compensation. 
• Stay ahead of the curve on employment laws and regulations in the AMER regions, proactively keeping our practices and policies compliant and communicating updates effectively. 
• Identify and implement opportunities to streamline efficiencies, automate tasks, and continuously improve our global HR practices.
• You’re actively involved in initiatives like year-end, forecasting, and M&A activities, contributing your expertise and proactive approach.
• Represent the global HR team in our US offices. You help and support our employees with their HR questions and guide them to the right answer or right person to answer their questions.
• Twice a month payroll processing for US based employees.

About our team

The People Operations Team is at the heart of Lighthouse’s People & Talent strategy, ensuring that our employees have the tools, support, and processes needed to thrive. The team is responsible for scaling and managing the systems, workflows, and policies that power our people-related initiatives. From streamlining employee experiences to maintaining compliance and data accuracy, we design, implement, and optimize the infrastructure that keeps our growing global team running smoothly.

You’ll collaborate closely with stakeholders across all departments, including Talent Enablement, Talent Acquisition, and leadership, to ensure our people-centric systems are efficient, effective, and engaging. Whether it’s creating seamless HRIS experiences or driving system automation, the work we do impacts every employee’s journey at Lighthouse.

What's in it for you?

• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance. 
• 401k matching: Up to 4%.
• Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA.
• Employer paid Short and Long Term Disability + $50,000 Life Insurance 
• Parental leave: 12 weeks company paid primary caregiver leave, 3 week company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• You have at least 3 years of experience in a People Operations, payroll or compensation and benefits role, preferably in an international company.
• You have experience with various employment types (employees, service providers, EOR). 
• You are passionate about process improvement, diversity & inclusion, social law, and local health & safety regulations.
• You love working with people and numbers and you are detail-oriented. You’re willing to learn new things and have a knack for labor, social and employment law.
• You have exceptional organizational and multitasking skills; juggling deadlines and priorities as they arise. 
• You anticipate questions that come up in People Operations cycles and proactively work cross functionally to address them.

Tech Stack: 

• Hibob (HRIS)
• Rippling (payroll)
• Navan (travel bookings)
• Spendesk (expense reimbursements)
• Google suite

In addition to benefits and other Lighthouse total rewards, the annual base salary for this role is $70,000.00 - $76,000.00 USD. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.