Sales Operations Analyst

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

We are looking for a full-time Sales Operations Analyst to be based out of Denver. As Sales Operations Analyst, you will contribute to Lighthouse’s success through providing world-class support to the sales function, through accurate and timely execution of all customer administration. We are looking for someone who is able to contribute, create and support sales strategies to capitalize on revenue opportunities within the organization. Someone that is highly skilled in Salesforce.com reporting and dashboard creation, the ability to make systematic and process changes to improve results and is able to data mine, track, compare and communicate reports. In this role you will be reporting to our Tactical Sales Operations Manager within the Business Operations team.

Where you will have impact

• Provide day-to-day support for sales process and report generation
• Heavy emphasis on report building, managing, and distributing
• Develop and maintain forecasting, activity, and quota attainment reports for Sales leaders
• Ongoing development and management of TAM reporting and communicating actionable recommendations
• Managing proposal and contract accuracy to enhance forecasting
• Identify quick-wins and crucial enhancement requirements to the sales process
• Assist with the onboarding of any new Sales members to the Commercial Team (from Sales Operations perspective) - user set up & training around it
• Support the sales operations strategy, understand priorities and execute operational plans
• Manage and ensure sales reps are adhering to mandatory Global sales processes
• Develop and implement training, contents, processes, practices and tools needed to support salespeople throughout the buyer’s journey.
• Liaise with Sales Enablement for the roll-out of new processes
• Apply analysis to reporting to tell the story behind the numbers - see the big picture
• Support and advise reps on Salesforce quote flow, coordinating with finance department
• Coordinate with various teams involved in closing big group deals
• Prioritize your work and set appropriate expectations with stakeholders
  

About our team

Join our dynamic Revenue team of over 150 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.

What's in it for you?

• Hybrid working environment
• Flexible time off: Autonomy to manage your work-life balance
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential
• Impactful work: Shape products relied on by 85,000+ users worldwide
• Competitive compensation: Proactively maintained to value your work
• 401k matching: Up to 4%
• Health insurance: Three Blue Cross Blue Shield plans with 99% company contribution to the base plan and 50% for dependents and spouses, plus $25/month to HSA
• Wellbeing support: Subsidized up to 80% ClassPass subscription
• Referral bonuses: Earn rewards for bringing in new talent

Who you are

• A minimum of a Bachelor's Degree or equivalent work experience
• A minimum 3 years of experience in sales/business operations/analytics
• Previous experience with CRM systems – Salesforce required and candidate will be at an advantage with prior Looker experience
• Very organised, able to start a project and complete it successfully.
• High analytical and able to extract business insights from analysis
• Great time management.
• Ability to work independently, collaborate with teammates, and fully deliver on all commitments to meet deadlines
• Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with Lighthouse's values and culture
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a high growth Tech/SaaS environment is a plus

In addition to benefits and other Lighthouse total rewards, the annual salary for this role is $100,000.00 - $110,000.00 USD. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.