Credit Collector

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

What you will do

As our Credit Collector, you will report to our Credit Collection Team Lead and you will be responsible for managing your own portfolio of approximately 350 customer accounts. Your main goal is to ensure timely payments by following up on unpaid invoices and maintaining strong relationships with our customers. This role is crucial for our financial health and involves close collaboration with internal teams like Sales, Account Management, and Finance Operations.

Where you will have impact

•   Proactively manage a portfolio of customer accounts to ensure the timely collection of outstanding payments.
•   Communicate professionally with customers via phone and email regarding unpaid invoices and payment arrangements.
•   Act as a collaborative partner to Sales, Account Management, and Finance Operations teams to resolve billing issues.
•   Maintain detailed and accurate records of all collection activities and customer communications.
•   Work independently to follow established processes and meet collection targets.
•   Contribute to a positive team environment by upholding our standards for friendly and professional communication.
•   Identify and escalate complex collection cases to your team lead when necessary.

About our team

You'll be joining our dynamic and growing Credit Collection team, a key part of our Business Operations department. We are a close-knit and supportive group that is expanding to five members. Our team is responsible for the accounts receivable process, playing a vital role in the company's financial stability. We are an accountable and committed group that prides itself on a collaborative spirit and has a proven track record of internal growt

What's in it for you?

• Flexible working environment: Work from home and at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Mobility options: Mobility budget or company car (based on your job category).
• Competitive compensation: Proactively maintained to value your work.
• Net allowance: to support home office related expenses.
• Vouchers: lunch vouchers & eco vouchers.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Pension funding: Group insurance to secure your future.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

Essential

• Highly organized, reliable, and with a keen eye for detail.
• Possess excellent and respectful professional communication skills, both written and verbal.
• An independent worker who can manage tasks effectively after an initial training period.
• Positive, collaborative, and team-oriented attitude with a strong willingness to learn.
• Assertive and confident, particularly when making phone calls to customers about outstanding balances.
• Some initial experience in an administrative role.
• Proficient in using Microsoft Excel.
• Fluent in English.

Welcome

• Experience in a credit collection or accounts receivable position.
• A background or education in accounting or a related field.
• Experience working in a fast-paced, international company.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. We actively encourage applications from individuals with disabilities and are dedicated to providing reasonable accommodations throughout the recruitment process and during employment to ensure all qualified candidates can participate fully. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry. #LI-Hybrid