New

IT Asset & Executive Support Specialist

San Francisco

About Invisible

Invisible Technologies is the AI operating system for the enterprise. Our end-to-end AI Software Platform structures messy data, builds digital workflows, deploys agentic solutions, evaluates/measures impact, and mobilizes relevant human experts. Invisible has trained foundation models for more than 80% of the world’s leading AI model providers, including Cohere, Microsoft, and AWS, and we have the expertise to customize AI for any industry, function, or use case.

Invisible makes AI work in the real world. In 2024, we reached $134M in revenue and were named the #2 fastest growing AI company on the Inc. 5000.

About The Role

We are looking for a highly organized and proactive IT Asset & Executive Support Specialist to join our IT team. This role combines global IT asset lifecycle management with direct technical support for our executive team and the New York office. You'll play a key part in delivering exceptional user experiences, maintaining accurate asset visibility, and collaborating with internal teams to enforce secure, scalable IT practices.

This position is based in our New York office, located in the Union Square area of Manhattan, and will provide on-site support including workstation setup, AV assistance, and local network infrastructure. Occasional domestic and international travel is expected to support executive onboarding and other critical business needs.

What You’ll Do

  • Manage the full lifecycle of global IT assets—hardware, software, and peripherals—from procurement through decommissioning, with a focus on automation and process improvement in collaboration with internal stakeholders. 
  • Maintain accurate and up-to-date inventory using Rippling and related tools, with full accountability for distributed and remote devices.
  • Enforce asset policies and procedures for onboarding, offboarding, and refresh cycles.
  • Provide high-touch, white-glove support for executive team members, including device provisioning, issue resolution, and on-the-go preparedness.
  • Deliver comprehensive IT support for the New York office, including networking, AV systems, local hardware, and workspace tech setups.
  • Collaborate with IT engineers and the security team to roll out endpoint configurations, patch management routines, and device compliance policies.
  • Coordinate executive onboarding by preparing secure, travel-ready hardware kits with appropriate configurations and access.
  • Support asset audits, policy updates, and process improvements to enhance IT operations and compliance.

What We Need

  • 3–5 years of experience in IT asset management, enterprise desktop operations, and  executive support
  • Expert-level understanding of MDM platforms, including Rippling, with hands-on experience managing macOS, Windows, and mobile endpoints.
  • Proficient in supporting and administering Google Workspace Enterprise, Slack Enterprise, Zoom, Microsoft Office Suite, Outlook, and related tools.
  • Skilled in remote and on-site technical support, with a strong ability to troubleshoot across platforms and resolve hardware/software issues quickly.
  • Comfortable working in a fast-paced, executive-facing environment with excellent communication, organization, and discretion.
  • Able to travel occasionally (e.g., quarterly or as needed) to support new executive hires or major company events.

What’s In It For You

Invisible is committed to fair and competitive pay, ensuring that compensation reflects both market conditions and the value each team member brings. Our salary structure accounts for regional differences in cost of living while maintaining internal equity.

For this position, the annual salary ranges by location are:

Tier 1

$99,000 - $138,700 USD

An Invisible Talent Acquisition Partner can provide more information on which locations are included in each of our geographic pay tiers during the interview process. For candidates outside the U.S., compensation will be adjusted to reflect local market conditions and cost-of-living differentials.

Bonuses and equity are included in offers above entry level. Final compensation is determined by a combination of factors, including location, job-related experience, skills, knowledge, internal pay equity, and overall market conditions. Because of this, every offer is unique. Additional details on total compensation and benefits will be discussed during the hiring process.

What It's Like to Work at Invisible:

At Invisible, we’re not just redefining work—we’re reinventing it. We operate at the intersection of advanced AI and human ingenuity, pushing the boundaries of what’s possible to unlock productivity and scale. Ownership is at the core of everything we do. Here, you won’t just execute tasks—you’ll build, innovate, and shape the future alongside world-class clients pushing the boundaries of AI.

We expect bold ideas, relentless drive, and the ability to turn ambiguity into opportunity. The pace is fast, the challenges are big, and the growth is unmatched. We’re not for everyone, and we’re okay with that. If you’re looking for predictable routines, this isn’t the place for you. But if you’re driven to create, thrive in dynamic environments, and want a front-row seat to the AI revolution, you’ll fit right in.

Country Hiring Guidelines:
Invisible is a hybrid organization with offices and team members located around the world. While some roles may offer remote flexibility, most positions involve in-office collaboration and are tied to specific locations. Any location-based requirements or hybrid expectations will be communicated by our Talent Acquisition team during the recruiting process.

AI Interviewing Guidelines:
Our hiring team thoughtfully uses AI to support an efficient, engaging, and inclusive interview process. Since AI can also be a helpful tool for candidates, we've outlined expectations for using it ethically throughout your interview journey. Click here to learn more about how we use AI and our guidelines for candidates.

Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us. 

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