Client Success Manager
We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
This role is based in our Austin Office four days per week.
The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.
Responsibilities & Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
- Proactively manage the client, ensuring compliance with contractual KPIs
- Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex
- Manage stakeholder relationships; bring on operations managers together on a regular basis and chair face-to-face review meetings.
- Study client’s business functions - gather information, evaluate output requirements and formats.
- Design modifications to enhance current practices.
- Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements.
- Ensure clients maximize the use of our platform and use it correctly.
- Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track.
- Provide support outside of standard business hours as required to meet customer needs.
- Ensure operations team manages all day-to-day operations, consulting with client, Flexer support, jobseeker team, partnership team, and other internal stakeholders
- Contribute to business development through the growth of existing account in new lines of business.
- Develop account plan for assigned accounts that will form the basis of value-driven sales growth.
- Performs miscellaneous duties as assigned.
Requirements
- One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain
- Driven to exceed expectations on growth and satisfaction targets.
- Highly proficient with Salesforce or similar CRM system.
- Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization.
- High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.
- High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems.
- Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.
- A commitment to driving the Indeed Flex mission: to help people get jobs, instantly.
Benefits
- $49,000 to $70,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You’ll fit right in at Indeed Flex if:
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
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