Back Office Support & Quality Team Lead

Inbank is a fintech company with an EU banking license. We design digital financial products that seamlessly merge financing and payments with shopping ultimately empowering people to improve their quality of life. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

We’re seeking a proactive Back Office Support & Quality Team Lead to join our dynamic team in Kaunas. You'll be responsible for optimizing support processes, driving automation, and improving technical issue resolution. This role is perfect for someone who enjoys problem-solving and enhancing operational efficiency while maintaining strong customer relationships. Additionally, you'll create and deliver internal training to boost team knowledge and performance.

Key Responsibilities:

• Lead and manage a team to ensure high performance and alignment with organizational goals
• Foster team motivation and engagement through regular communication and support
• Prepare and present group reports to ensure alignment and visibility across teams
• Design and deliver training sessions for both new hires and existing team members
• Create clear and effective training materials to support knowledge sharing and skill development
• Collaborate with cross-functional teams to support internal processes and continuous improvement
• Contribute to process optimization initiatives through analysis and implementation of improvements

To be successful in the role, skills and experience needed:

• Hands-on expertise with Zendesk or similar ticketing systems
• Problem-solving skills and analytical mindset to monitor metrics, identify trends, and drive improvements
• Team management experience in hiring, training, and performance monitoring
• Ownership mindset, proactive attitude, and adaptability in a fast-paced environment
• Driving licence and good knowledge of Lithuanian and English

What you’ll get in return:

Salary based on experience and performance (Base salary range €2000-€2500 gross monthly + variable part (depending on the results) up to €500 gross monthly).

• A hybrid working model, providing flexibility and work-life balance.
• Exciting working environment with opportunities to develop professionally.
• Additional Health Insurance or Stebby app;
• Extra vacation days after 3rd year.
• Company, team events and trainings.
• A comfortable, pet-friendly office in Kaunas.

At Inbank we strive to have an inclusive and diverse working environment, so we welcome you to apply even if you do not match all the points here but think you would do well.

When submitting your application, kindly ensure your CV is in English.

#LI-Hybrid