Telesales Specialist

Banking is moving out of banks and becoming a part of customers’ daily digital lives. Inbank’s financing solutions are embedded seamlessly into the shopping journey of 5,000+ retailers. This helps our merchant partners to grow their businesses while end customers get to benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 300+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

We are seeking a dynamic and customer-focused individual to join our team as a Telesales Specialist. As a key member of our Sales Support team, you will be the frontline of communication with our valued customers. Your primary responsibility will be to provide excellent service, resolve inquiries, and ensure customer satisfaction.

The location of the position is in Poland, Warsaw.

What will you be doing?

• Telephone and email contact with customers
• Selling Bank products tailored to customer needs
• Identifying the needs and expectations of the client
• Addressing client's doubts and objections
• Maintaining high quality of service
• Achieving sales goals and KPI indicators
• Detailed recording of information about calls and transactions in the CRM system

Ideally, you bring the following skills with you:

• Experience in telephone sales – must have
• Experience in selling banking and/or insurance products is welcome
• Openness and ease in establishing contacts with customers
• Goal-oriented
• Positive attitude and engagement
• Willingness to work in shifts from Monday to Friday

We do understand that nobody is perfect, but some bonus points if you have:

• Proficient computer skills, particularly in the use of MS Office.

Our offer to you:

• We offer a salary that is based on your experience level and a great benefits package
• Sports compensation and additional health Insurance
• Interesting and challenging working environment with opportunities to develop professionally
• Agile and high-performance development culture and plenty of startup spirit
• Team events and personalized training plan and learning budget.

At Inbank we strive to have an inclusive and diverse working environment, so we welcome you to apply even if you do not match all the points here but think you would do well.

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