Customer Support Specialist

Banking is moving out of banks and becoming a part of customers’ daily digital lives. Inbank’s financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners to grow their businesses while end customers get to benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 420+ people working across our offices in Estonia, Latvia, Lithuania, Poland and the Czech Republic.

We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our Customer Support team, you will be the frontline of communication with our valued customers. Your primary responsibility will be to provide excellent service, resolve inquiries, and ensure customer satisfaction.

The location of the position is in Poland, Gdańsk.

What will you be doing?

• Ensuring professional, smooth and friendly customer service by phone, email and written correspondence
• Prepare letters and confirmations on customer demand
• Analyzing, verifying, registering, and archiving incoming cases
• Facilitating the resolution of credit agreements
• Cooperation with other departments.

Ideally, you bring the following skills with you:

• Previous experience in customer support or a related field preferred
• Exceptional communication skills, both written and verbal 
• Strong problem-solving abilities and a customer-centric mindset 
• Keen attention to detail
• A positive attitude and a passion for delivering outstanding customer service
• Excellent written and spoken communication skills in Polish, C1

We do understand that nobody is perfect, but some bonus points if you have:

• Proficient computer skills, particularly in the use of MS Office.

Our offer to you:

• Competitive salary based on experience and a comprehensive benefits package
• Hybrid, agile, and autonomous working environment
• Engaging and challenging projects with professional development opportunities
• A friendly, results-oriented team
• Team events and additional perks.

At Inbank we strive to have an inclusive and diverse working environment, so we welcome you to apply even if you do not match all the points here but think you would do well.

 

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