Technical Service Engineer (f/m/d)

IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.

The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.

This position is based in Rennes, France. 

As Technical Service Engineer you will work closely with product, engineering, and customer-facing teams. You will get in contact with every product and system we offer, managing critical situations and driving solution finding. 

Key Responsibilities 

• You support our diverse set of customers, from big companies to small startups by resolving escalations, helping them effectively use our app and ensuring they successfully integrate.
• You identify areas for product improvements and work closely with various teams to develop technical solutions.
• You act as a connection between customer success, account management, and product engineering, collaborating to resolve issues, ensure solutions, and de-escalate situations. 

Preferred Experience 

• At least 3+ years of professional experience in the IT environment regarding software development, technical solutions, as well as second-level support
• Academic background in Engineering and/or advanced degree in a technical field required
• SQL programming is essential, with experience in other programming languages (e.g., Python, Java) being highly valued, particularly Python
• You are also familiar with state-of-the-art technologies (e.g., HTTP(S), REST, iOS/Android).
• You are located in France and have several years of professional experience as a second-level support, (technical) project manager, or software engineer.
• Understanding and interpreting code is required, with programming skills preferred to support the team’s growth and drive product innovation
• French and English are mandatory 

Perks & Benefits 

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations. 

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.