At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is based in Munich, Germany.

We are seeking a detail-oriented and proactive Global Renewal Manager to join our team. This critical role will be responsible for managing our global contract renewal portfolio, ensuring high retention rates, and driving customer satisfaction through seamless renewal processes. The successful candidate will serve as the primary point of contact for contract renewals, working cross-functionally to deliver exceptional customer experiences and maximize revenue retention.

Key Responsibilities

• Manage all contract renewals and updates across IDnow's global customer portfolio,
• Ensure renewal discussions are initiated well in advance of contract expiry dates,
• Handle contract modifications, including adding new service providers and updating terms,
• Coordinate effectively with legal, finance, and delivery teams throughout the renewal process,
• Proactively identify renewal risks and implement mitigation strategies,
• Maintain accurate renewal forecasting and pipeline management,
• Drive customer success initiatives to improve renewal rates and satisfaction,
• Develop and maintain strong relationships with key stakeholders and decision-makers,
• Negotiate renewal terms that align with both customer needs and company objectives,
• Create compelling renewal proposals and presentations.

Preferred Experience

• Bachelor's degree in Business, Finance, Law, or related field preferred,
• Proven experience in contract management, renewals, or customer success roles,
• Experience in SaaS, fintech, or technology sectors is advantageous,
• Strong negotiation and communication skills with ability to influence stakeholders,
• Exceptional organizational skills with ability to manage multiple renewals concurrently,
• Detail-oriented approach with strong analytical and problem-solving capabilities,
• Customer-focused mindset with proactive communication style,
• Experience working with cross-functional teams (Legal, Finance, Operations),
• Proficiency in CRM systems and contract management tools, 
• Fluency in English required; additional European languages appreciated.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.