At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is based in Rennes, France.

We’re recruiting a Product Manager to drive our automated identity verification solution, delivering compliance, security, and performance.

Key Responsibilities

We are hiring a Senior Product Manager / Product Owner to own the end‑to‑end product lifecycle: capture market and customer needs, shape strategy and roadmap, and drive delivery with engineering. You will advise sales and customer‑facing teams and work directly with customers on product setup and solution patterns. The immediate priority is supporting customer migrations to a new platform driven by regulatory change; the role will broaden to encompass additional capabilities on the new platform over time. You will collaborate closely with Product & Technology Leadership and Sales Leadership across France and other markets. IDnow provides GenAI‑enabled tooling and expects responsible, compliant use.

• Business outcome ownership: define measurable goals and KPIs (adoption, quality, satisfaction) and drive outcome‑oriented delivery.
• Roadmapping: maintain an outcome‑focused roadmap that converts market, regulatory and customer insights into prioritized initiatives; align with leadership and sales.
• Delivery & specification: translate roadmap items into epics, user stories and testable acceptance criteria; lead backlog refinement, sprint planning and reviews; make trade‑offs on scope, quality and timelines; coordinate release readiness and enablement.
• Incident triage & quality: rapidly triage issues, gather context, coordinate fixes, run post‑incident reviews and capture preventive actions in the backlog; communicate status to customer‑facing teams and customers.
• Migration support: help define pragmatic migration plans, cutover guidance, deprecation strategies and customer enablement materials; track adoption and surface risks.
• Customer engagement: join customer meetings with Sales and Customer Success to validate value propositions via interviews, prototypes and pilots.
• GenAI‑enabled ways of working: use GenAI to accelerate discovery, specification, incident summaries and reporting—ensuring human oversight and compliance.

Preferred Experience

• Degree in Business, Computer Science or related field.
• 5+ years in product roles with end‑to‑end ownership.
• Proven customer‑facing experience.
• Technical fluency (APIs/architecture).
• Agile proficiency (Jira/Confluence).
• Practical, responsible use of GenAI.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.