At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is based in Munich, Germany.

We are looking for a motivated and experienced People Operations Partner to join our team in Munich. In this role, you will take care of all employee concerns while ensuring a seamless process in all People Operations processes. You will play a key role in HR operations, employee relations, and process improvement, helping to foster a positive and productive workplace culture.

Key Responsibilities

• Main contact for employee relations: Independently manage employment questions and consult employees within local labour law (e.g. with Payroll or Parental Leave). 
• People Administration: Own all local People Operation processes from Onboarding to Offboarding. Proactively address issues and pushing improvements. Ensure alignment to IDnow’s security policies and providing information to auditors.  
• People Data Management: Maintain accurate and organized employee records and ensure data quality in all necessary forms. Proactively work with data reports and support strategic focus areas through data analysis.  
• Payroll: Ensure correct payroll in all locations in close collaboration with payroll providers (external and internal). Manage and work closely with Payroll experts to solve complex questions for all IDnow locations.  
• People Projects & Initiatives: Support different People projects and drive local People Administration projects with internal and external stakeholders.   
• Stakeholder Management: Work closely with our People & Organization Partners to support people managers on operational team questions and pushing for highly motivated teams.  

Preferred Experience

• At least 5 years of experience working in a fast-paced environment knowing your way around confidential and sensitive matters. 
• People first mentality - strong people and communication skills in German and English, experience and interest in an international working environment. 
• Knowing your regulations - General understanding of German labour law and experience in handling the governmental or regulatory bureaucracy in a detailed manner. 
• Problem-solver at heart – independently researching solutions and sharing insights within the team to push for ongoing improvement. 
• Pushing for improvements - Process- and detail-oriented with proven experience working with documents as well as optimizing processes to create better experiences for users. 
• Prioritization is key - Independent and proactive way of working while being able to organize yourself effectively. 

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.