Middle Technical Support Specialist

GR8 Tech builds B2B iGaming platforms for operators who play to lead.

We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.

With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.

Our ambition drives us. Our people make it real.

If you’re a challenger in spirit and a champion in action — join us.

What You’ll Be Driving:

• Reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required;
• Creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs;
• Collaborating closely with internal teams (DevOps, QA, Product, etc.) to identify root causes and drive resolutions;
• Monitoring product stability and proactively engaging the relevant departments during high-priority or urgent incidents;
• Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly;
• Acting as the first line of technical defense for our clients - balancing both client-centric communication and technical problem-solving.

What Makes You a GR8 Fit:

• Minimum 1 year of experience in technical support, preferably in a B2B environment;
• English proficiency at least B2 level and fluency in Russian or Ukrainian;
• Comfortable using Jira for task tracking and Confluence for documentation;
• Strong client support skills and understanding of how technical issues affect business operations;
• Ability to multitask and work in different shifts, including nights;
• Able to handle emergencies effectively and know when to escalate to senior team members;
• Confident using browser developer tools to identify website bugs and interpret common web error codes (e.g., 404 Not Found);
• Knowledge of system logs (e.g., ELK) and monitoring dashboards (e.g., Grafana) is a plus, as well as familiarity with Cloudflare and standard IT processes (ITIL).

Why you’ll love working here: 

Benefits Cafeteria — annual budget you allocate to:

Sports • Medical • Mental health • Home office • Languages.

Work-life & support

• Paid maternity/paternity leave + monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, emergency time off.
• Remote-first + tech support + coworking compensation.
• Team events (online/offline/offsite).
• Learning culture with internal courses + growth programs.

Our culture & core values:

GR8 Tech culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.

FUELLED BY TRUST: we’re open, honest, and have each other’s backs.

OWN YOUR GAME: we take initiative and own what we do.

ACCELER8: we move fast, focus smart, and keep it simple.

CHALLENGE ACCEPTED: we grow through challenges and stay curious.

BULLETPROOF: we’re resilient, ready, and always have a plan.