Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.

Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works.

What Cognite is Relentless to achieve

We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you’ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

 

Our values

Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. 

Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth. 

Introduction

We are seeking a dynamic and experienced Strategic Technical Advisor to spearhead the growth and operational excellence of our dedicated technical delivery and enablement function focused exclusively on our strategic customer. Crucially, this Hub operates as a key component of the larger Strategic Program organization dedicated to this customer.

This is a foundational role in a high-potential environment, as the Hub team will grow from an initial 6 technical resources to approximately 20 by the end of the year.

The successful candidate will be responsible for three critical outcomes:

1. Hub Build-Out: Hiring the team,  establishing the operational frameworks, best practices, and culture necessary to scale successfully and ensuring seamless integration with the strategic customer's priorities and the Strategic Program's goals.
2. Delivery Excellence: Guaranteeing the high-quality, successful, and impactful delivery of technical solutions, customer support and enablement programs for the customer.
3. Ecosystem Enablement: Developing and mentoring a 3rd party partner team to ensure they can independently support and extend the customer's platform usage.

The role requires a strong dual focus: Team Leadership and Technical Oversight. As the entire team consists of specialized technical resources—specifically Data Scientists, Data Engineers, and Solution Architects—and includes an integrated, dedicated Support function, the Hub Lead must act as a mentor and technical guide. They will be expected to direct and coach these technical experts on how to "show up" with professionalism and technical authority in complex, high-stakes customer-facing engagements.

Key Responsibilities

1. Technical Mentorship & Partner Enablement

Team Mentorship	Act as the primary mentor to the dedicated Data Engineers, Data Scientists, and Solution Architects. Provide deep-level guidance on system design, challenging technical assumptions to ensure scalable, robust solutions that align with the strategic customer's industrial context
Partner Enablement Strategy	Lead the technical strategy for the partner enablement program. Directly audit and coach internal mentors to ensure 3rd party partner staff meet rigorous engineering standards and architectural best practices for customer delivery.
Customer-Facing Excellence	Define and enforce rigorous standards for professional conduct and presence specific to the strategic customer's culture, ensuring the team communicates technical concepts clearly and represents the firm with integrity and expertise.
Solution Delivery Guidance	Direct the team on the appropriate technical approach and methodology for project execution (e.g., solution design documentation, code quality, data modeling standards) specific to the customer's environment.
Effective Stakeholder Coaching	Coach team members on translating technical findings into business-relevant language for non-technical stakeholders in the program and customer.

2. Program Collaboration & Cross-Functional Coordination

Strategic Program Alignment	Collaborate closely with the leadership and functional teams of the larger Strategic Program to ensure the Hub's delivery priorities, technical roadmaps, and resource assignments are fully aligned with the overall Program's goals and milestones.
Dedicated Support Direction	Serve as the technical lead for the Dedicated Customer Support team. Prioritize day-to-day technical tasks and troubleshoot complex system issues, ensuring technical SLAs are met within the Strategic Program structure.
Academy & Community Collaboration	Liaise directly with the Academy and Community teams to ensure the strategic customer and its partners effectively leverage standard coursework. Actively contribute to the knowledge exchange, ensuring the team is at the forefront of platform capabilities.
Custom Content Development	Partner with the Academy team as required to develop specialized or custom coursework, training materials, and certification pathways tailored to the strategic customer's unique platform configuration or industrial challenges.
Risk & Dependency Management	Proactively manage technical risks and cross-project dependencies that impact the customer, ensuring effective communication of mitigation strategies to the Strategic Program and customer stakeholders.
Deep - Dive Retrospectives	Lead thorough technical retrospectives. Focus on code quality, performance bottlenecks, and architectural improvements to drive continuous technical excellence.

 

3. Delivery Excellence & Customer Success

• Standards Implementation: Establish and enforce adherence to defined technical delivery standards and best practices on all projects, specifically tailored to meet the customer’s technical environment and compliance requirements.
• Escalation Management: Execute the internal escalation process for critical customer issues, ensuring timely resolution and coordinated communication with customer and support teams.
• Customer Feedback and Improvement: Analyze customer feedback and system performance data to propose and implement actionable improvements to engineering methodologies, developer tools, or team workflows. 

4. Financial and Operational Performance

•  Estimations & Scope Creep: Work with Program Managers to maintain accurate technical effort forecasts. Proactively flagging technical scope creep or resource bottlenecks.
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5. Talent Acquisition and Development

• Recruitment and Onboarding: Lead the deep-dive technical interview and selection process for all Hub candidates. Ensure every new hire raises the collective technical bar of the team.. Own and manage the complete onboarding process for new team hires.
• Engagement & Retention: Drive employee engagement for this dedicated team through regular check-ins and activities, using proactive measures to address retention risks.
• Training Strategy Execution: Develop and execute comprehensive training and upskilling plans that focus on both deep technical skills and customer-specific domain knowledge, leveraging standard Academy content while ensuring the Dedicated Support team is current on the customer's architecture and configuration.
• Knowledge Sharing Facilitation: Actively facilitate collaborative team work sessions to encourage knowledge sharing and capture team-developed process improvements or technical solutions to share with the broader organization.
• External Partner Quality: Track and report on the effectiveness and quality of the 3rd party partner staff to ensure skill and knowledge levels meet delivery and performance standards.

Key Performance Indicators (KPIs)

The Strategic Customer Hub Lead is accountable for monitoring and reporting on the following key metrics:

• Partner Readiness: Achieve [Metric/Level] in partner certification and readiness tracking.
• Customer Enablement : Track customer and partner completion rates for Academy coursework and Community engagement levels.
• Talent Retention & Engagement: Achieve and maintain a voluntary attrition rate below [Z]%.

Qualifications

• Technical Domain Expertise: Minimum of 15+ years of professional experience in a technical discipline relevant to the team (e.g., Data Engineering, Cloud Architecture, or Data Science/MLOps) ideally in a SaaS environment. Must have at least 5 years of experience in a role that required reviewing architecture and challenging technical decisions made by senior engineering staff. 
• Strategic Account Experience: Proven history of successfully leading technical delivery for a singular, large strategic customer or within a dedicated account structure. Demonstrated ability to navigate complex enterprise IT landscapes and align internal technical roadmaps with client-side architectural constraints.
• Architectural Governance & Program Alignment: Ability to operate effectively within a matrixed Strategic Program, serving as the "technical conscience" of the Hub to ensure all deliveries align with the broader program's long-term technical objectives. Experience providing technical direction to dotted-line support resources is essential.
• Partner & Learning Enablement: Demonstrated ability to mentor, train, or enable a 3rd party partner and to effectively leverage or develop formal learning pathways (Academy/training) for customer success.
• Team Building & Mentorship: Extensive experience in mentoring and coaching highly skilled technical professionals, specifically within an Indian delivery center context.
• Communication & Presence: Exceptional verbal and written communication skills necessary to articulate technical strategy to executive-level clients and effectively train team members on professional presence (the "how to show up" factor).

 Join the global Cognite community! 🌐

• Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝
• ITPL office location (Bengaluru)
• A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more
• Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
• Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
• Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners.
• Hybrid work environment globally

 

Why choose Cognite? 🏆 🚀

Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇