Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.

Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works.

What Cognite is Relentless to achieve

We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you’ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Role Overview

We are looking for a proactive and technically strong L2 Support Engineer with hands-on experience in React, Python, Kubernetes, CI/CD, and Prometheus. The role involves troubleshooting production issues, supporting cloud-native applications, and collaborating closely with engineering teams to ensure system reliability and performance.

Key Responsibilities

• Provide Level 2 support for web applications and backend services.
• Troubleshoot and resolve issues in React-based front-end applications.
• Analyze and debug Python services, logs, and API failures.
• Monitor system health using Prometheus and respond to alerts.
• Investigate performance bottlenecks and recurring incidents; perform root cause analysis (RCA).
• Support and maintain applications running on Kubernetes clusters.
• Assist with CI/CD pipelines, deployments, rollbacks, and release validations.
• Read and interpret application, container, and infrastructure logs to identify failure points.
• Collaborate with L3/engineering teams for complex issues and permanent fixes.
• Document incidents, solutions, and operational procedures.

Required Skills & Qualifications

• 3+ years of experience in Application Support / Production Support (L2).
• Strong knowledge of React (debugging UI issues, state management, API integration).
• Solid experience with Python for troubleshooting services and scripts.
• Hands-on experience with Kubernetes (pods, deployments, services, logs).
• Experience with Prometheus and alert-based monitoring.
• Understanding of CI/CD concepts (builds, pipelines, deployments).
• Strong understanding of REST APIs, HTTP status codes, and API troubleshooting.
• Experience reading logs using tools like ELK, CloudWatch, or similar.
• Good incident management and communication skills.

Nice to Have

• Experience with cloud platforms (AWS, Azure, or GCP).
• Knowledge of Grafana dashboards.
• Exposure to DevOps or SRE practices.
• ITIL or incident management process experience.

What We Offer

• Opportunity to work with modern, cloud-native technologies.
• Collaborative environment with strong engineering support.