Strategic Customer Hub Lead
Cognite operates at the forefront of industrial digitalization, building AI and data solutions that solve some of the world’s hardest, highest-impact problems. With unmatched industrial heritage and a comprehensive suite of AI capabilities, including low-code AI agents, Cognite accelerates the digital transformation to drive operational improvements.
Our moonshot is bold: unlock $100B in customer value by 2035 and redefine how global industry works.
What Cognite is Relentless to achieve
We thrive in challenges. We challenge assumptions. We execute with speed and ownership. If you view obstacles as signals to step forward - not step back - you’ll feel at home here. Join us in this venture where AI and data meet ingenuity, and together, we forge the path to a smarter, more connected industrial future.
How you’ll demonstrate Ownership
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Build and scale a dedicated Strategic Customer Hub from ~6 to ~20 technical resources (Data Engineers, Data Scientists, Solution Architects, and Support).
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Lead high-quality technical delivery, customer enablement, and support for a single large strategic customer as part of a broader Strategic Program.
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Provide strong technical oversight and mentorship, guiding teams on solution design, delivery standards, and customer-facing excellence.
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Establish operational frameworks, delivery best practices, and a strong ownership-driven culture.
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Enable and mentor 3rd-party partners to independently deliver and support customer solutions.
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Align Hub priorities with Strategic Program leadership, account teams, Support, Academy, and Community teams.
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Own delivery outcomes, manage escalations, risks, dependencies, and post-project retrospectives.
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Drive financial performance through forecasting, utilization management, margin control, and efficient staffing.
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Lead hiring, onboarding, training, engagement, and retention of Hub talent.
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Identify upsell and cross-sell opportunities based on successful delivery and customer feedback.
The Impact you bring to Cognite
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15+ years of experience in Data Engineering, Cloud Architecture, Data Science/MLOps, or related technical domains, preferably in a SaaS environment.
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3+ years in a senior leadership or people management role.
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Proven experience leading delivery for a large strategic customer or dedicated account model.
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Strong capability to operate within a complex, matrixed Strategic Program environment.
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Demonstrated success in building, mentoring, and scaling high-performing technical teams in India.
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Experience enabling and governing 3rd-party partners and leveraging formal training/academy programs.
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Excellent executive communication skills with the ability to translate complex technical concepts into business impact.
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Strong financial, capacity planning, and operational management skills.
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Ability to lead with ownership, impact, and a relentless focus on delivery excellence.
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