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Onboarding Specialist
Brighton, England, United Kingdom; London, England, United Kingdom
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualization ecosystem, as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilize social intelligence to harness the power of social across the enterprise. This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of small and large-scale setup solutions across the Brandwatch product suite.
What you will do:
- Will become an expert in the Brandwatch suite of products and stays up to date on
industry trends. - Can autonomously design and deliver project solutions in a way that addresses all of the
client's objectives, while allowing for future scalability. - Can coordinate resources and delegate where needed ensuring all work meets the
highest level of standard. - Able to drive long-term product adoption by making proactive recommendations about
best practices and potential projects, advancing clients in their use of the platform. - Thrives on consulting with clients, getting to truly understand their requirements and
helping them achieve their business goals. - Can manage several complex customer engagements simultaneously, balancing the
needs of multiple customer stakeholders, while ensuring a successful and timely
completion. - Represent Brandwatch in client-facing meetings by presenting to users and key
stakeholders. - Represents the team and builds exposure internally and externally (events).
What you have:
- A passion for helping customers and a dedication to providing a best-in-class service
experience. - Proficiency in English, with a second European language being a plus.
- 2+ years of prior experience with software onboarding or customer-facing roles.
- An ability to adapt quickly to new software and constantly changing business requirements.
- An ability to use data to analyze results and make data-driven decisions.
- Experience working in a deadline-driven environment.
- Strong communication skills and the ability to build strong relationships quickly
What we offer:
- Holiday - 25 days holiday and 4 Wellness day per year + bank holidays, ability to carry 5 days over each year to encourage a healthy work-life balance!
- Opportunity for fully remote work within England
- Health cash plan employer paid at level 3. (Option to upgrade plan to level 4,5 or 6 + add family members at employee’s expense); Group life assurance - employer paid
- Sports benefit - gym/sport membership contribution - 50% or up to 25 GBP per month employer contribution
- Cycle to work; Employee discounts platform - through Reward Gateway
- Dental insurance - preference premiums at employee’s cost + option to add family members
- Employee assistance plan (EAP) & Full Calm subscription
- Maternity/parental leave policy & Sabbatical leave policy
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
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