At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
Director of Account Management
Brandwatch is seeking a growth-minded, strategic leader to serve as our Director of Account Management. In this role, you will lead a team of Account Managers responsible for retaining and expanding revenue within our gorwling portfolio of mid-market customer accounts. You’ll evolve the function into a proactive, revenue generating team focused on customer value, upsell strategy, and disciplined pipeline management.
Responsibilities
Lead, mentor, and develop a high-performing team of Account Managers with a focus on commercial growth
Own the team’s upsell pipeline and revenue forecast; run regular reviews to ensure accuracy, progress, and risk visibility
Drive strong account planning practices to surface expansion opportunities and improve multithreading across stakeholders
Build and execute scalable retention and growth strategies across strategic accounts
Guide the team in delivering consultative value, building executive relationships, and driving long-term partnerships
Oversee renewal planning and commercial negotiations, ensuring timely execution and maximum revenue retention
Partner cross-functionally with Sales, Product, Marketing, and Services to align customer strategy with business objectives
Analyze account performance, usage trends, and product adoption to inform strategy and play development
Translate insights into actionable plays, enablement, and coaching to improve team performance and consistency
Foster a culture of accountability, collaboration, and operational excellence across the AM team
Qualifications
5+ years in account management, customer success, or enterprise sales, with 2+ years in a team leadership role within SaaS
Proven success managing large customer portfolios and driving upsell and retention growth
Strong command of sales fundamentals: pipeline generation, forecasting, and commercial negotiation
Excellent executive communication skills and ability to influence cross-functionally
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.
PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its
Brandwatch and
Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit
www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by
DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com