
Customer Success Associate
Job Summary
As a Customer Success Associate, you are focused on securing healthy long-term adoption among your
assigned portfolio of customers through trainings, follow-ups and additional check-ins. You are a driven,
customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to
develop relationships and deliver results for our customers.
Essential Duties and Responsibilities:
• Serve as the primary point of contact for the customer during and post-implementation.
• Develop a trusted advisor relationship with customer stakeholders to drive product and services
adoption.
• Educate customers on how to leverage features and new releases.
• Understand the customer’s needs and link them to workflows in our products and/or services.
• Conduct periodic customer health-checks to understand behavior and proactively address
inactivity and/or missed opportunities.
• Help strategize with the customer at key stages of the lifecycle on how to optimize their use of
the product and services, ensuring ROI.
• Partner with internal stakeholders to align account activities with the customers’ business case
and strategy.
• Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure
successful renewals.
Minimum Required Qualifications:
• Minimum 1 year of experience. Ideally has had a full-time job or experience alongside studies.
• Experience in sales, customer success, account management or customer support.
• Passion to develop and build a career in Customer Success.
• Customer-first mindset and strong relationship management skills.
• Strong problem-solving skills and good technical knowledge.
• A passion for the digital marketing landscape.
• Commercial acumen and comfort with working towards set targets.
• Solid organizational skills like project management and milestone completion.
• The drive to steer customers to succeed with a data-driven approach.
• Good communication skills
For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors.
Chicago Pay Range
$60,000 - $63,000 USD
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