Portfolio Director

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. 

We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading solutions and systems integrator. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team.

Reporting into the Group Delivery Director, the Portfolio Director holds overarching accountability for the leadership, governance and performance of a portfolio of delivery engagements.

Responsibilities:

Delivery Management

· Embeds robust, suitable, and scalable delivery frameworks aligned to the Amdaris Way, safeguarding quality, effectiveness and efficiency while holding Principal, Senior and Delivery Leads accountable for strong governance, predictable execution and value realisation.

· Provides delivery oversight and assurance, shaping consistently high‑quality, value-aligned outcomes throughout the full delivery lifecycle.

· Drives portfolio‑wide delivery excellence, identifying systemic issues and collaborating with fellow Portfolio Directors to shape, lead and embed improvement initiatives that strengthen maturity and enable clear, measurable value-led delivery.

· Sets portfolio reporting standards to maintain clear visibility on portfolio health, and reviews consolidated insights to direct systemic actions.

· Establishes value expectations, KPIs and benefits plans across engagements, intervening early where value is at risk and holding teams to account for corrective action.

· Governs service management performance and incident management for Managed Services clients.

· Acts as the senior escalation point, managing complex or high‑risk issues with sound judgement, providing decisive direction, and leading upward escalations internally and with senior client stakeholders to protect outcomes and relationships.

Client Management

· Builds and sustains influential, trust‑based relationships with senior client stakeholders, operating as an advisor who shapes delivery direction based on the client’s goals and establishes long‑term partnership success.

· Leads stakeholder management across the portfolio with sophistication and creativity, maintaining clear, proactively managed client expectations and negotiating balanced, outcome-focused solutions that protect both relationships and outcomes.

· Proactively identifies risks to client goals and Amdaris’ objectives, acting early to mitigate these to ensure consistent client satisfaction, securing long-term engagement success for both the client and Amdaris.

· Harnesses metrics and insights (e.g. NPS) to translate trends into targeted improvement plans and holds Principal, Senior, and Delivery Leads accountable for measurable client experience improvements

· Oversees and governs service reviews, ensuring contractual commitments are met, themes are addressed and continuous improvement actions are agreed and tracked.

· As the senior escalation point, takes leadership on complex client issues, identifying problems early and driving them to resolution through decisive action and cross-portfolio collaboration.

People Management

· Proactively manages performance and wellbeing across the portfolio, addressing emerging issues early at all levels, resolving low morale or capability challenges, and creating an environment where every team is motivated, supported and enabled to succeed.

· Provides leadership and coaching to Principal, Senior and Delivery Leads, identifying skills gaps and strengthening leadership capability, enabling consistent, high‑quality delivery behaviours.

· Participates in talent assessment, interviews and selection for new members of the Delivery Community.

· Sets clear performance expectations, conducting timely reviews and holding all delivery leaders to high-quality, competency-aligned objectives that reinforce excellence and accountability.

· Oversees portfolio‑level workforce planning, collaborating with Client Success Managers, Technical Directors and Recruitment to make commercially sound resourcing decisions.

Commercial Management

· Leads delivery commercial performance of the portfolio, driving engagements to meet financial targets and operate within agreed commercial parameters.

· Identifies and advances upsell, renewal and new‑business opportunities in collaboration with Client Success Managers.

· Supports pre‑sales by representing Delivery in client discussions and making sure proposed delivery models and commercials align with Amdaris standards.

· Ensures upsell opportunities escalated from Delivery Leads are captured, reviewed and assigned clear ownership.

· Leads the creation and approval of work orders and proposals, ensuring they reflect resourcing needs, budgets, contractual terms and indexation.

· Acts as a senior delivery commercial advisor, identifying risks, shaping mitigations and making decisions that balance client value with Amdaris’ commercial interests.

Reporting, Monitoring and Risk Management

· Defines and oversees governance standards so that every engagement reports against consistent measures and cadences that enable executive decision‑making.

· Runs portfolio‑level assurance, synthesising risks, dependencies and performance signals across engagements, prioritising systemic issues and directing corrective action.

· Validates how risks are being governed, stepping in where risks are being underestimated or mismanaged, and making sure escalation paths and recovery plans are in place and executed.

· Ensures success by monitoring key performance metrics on a regular cadence, including customer satisfaction and NPS, acting on improvements quickly and decisively.

· Anticipates resourcing constraints, coordinating with Technical Directors, Client Success Managers, and Workforce Planning to pre‑empt capacity and capability gaps.

Education/ Experience:

· Minimum 4 years' experience as a Delivery Lead or Project/Programme Manager, leading multiple concurrent teams delivering enterprise-level software in complex environments.

· Deep knowledge of the full software delivery lifecycle, governance frameworks and operating models across diverse client contexts.

· Certified delivery practitioner in one or more of: PMP / PRINCE2 / Scrum Master / ITIL

Requirements:

· Proven ability to lead, inspire and develop high-performing delivery teams at scale, with a track record of building leadership capability across a delivery community.

· Exceptional written and verbal communication skills in English, with the ability to influence, challenge and align senior client and internal stakeholders with credibility and clarity across all organisational levels.

· Able to operate autonomously under broad direction, taking full ownership of outcomes, setting milestones and building accountability into how teams operate.

· Strong commercial judgement, with demonstrable experience balancing client value with business viability.

· Consistent record of sound decision-making under pressure, delivering against deadlines, budgets and objectives in high-stakes environments.

· Able to set, uphold and evolve delivery standards across a diverse, complex portfolio - translating governance principles into consistent practice across multiple teams and contexts.

· Highly analytical, with strong problem-solving and critical-thinking skills and able to synthesise complex signals into clear, decisive action.

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