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Customer Engagement Working Student

Munich; Remote Germany

image-sales-and-marketing

 

Be extraordinary - Excite the ordinary!

Our vision is to make a healthy and sustainable lifestyle the most attractive choice. So we defy: the status quo, misleading product, and nonsense rules! We truly believe in the power of ideas and are thirsty to realize the ones that could have impact. We're an eclectic bunch of creative minds, experts, builders, and improvers. Our perspectives, cultures, backgrounds, dreams, skills, and life paths may have nothing in common, but we gather behind a vision and sail together towards our ambitious goals.

 


 

Are you looking to take on a new challenge? Let's talk.

With Customer Engagement being key to creating exceptional experiences and supporting our brand's success, we are looking for a Working Student in Customer Engagement who is eager to assist, learn, and make an impact across customer interactions and processes.

***This role is located in Munich***

 

Your responsibilities

  • As part of our Customer Engagement Team, you will support for incoming conversations, as well as overseeing escalations of complex issues
  • You make sure that our customers feel that they are in good hands with you in every aspect
  • You will also support the team with tool maintenance, bring in a breath of fresh air and learn everything about the area of customer engagement
  • There are also tasks that are not directly related to customer communication. Since we receive special tasks from other departments, logistics, for example, address errors, cancellations and refunds due to out of stock situations have to be maintained on the Customer Engagement side
  • You will support and assist the 1st level agents
  • If help is needed, you'll also help out with our social media team, and you can be in constant contact with our customers here too

 

This is you 

  • You are currently enrolled as a student
  • You speak German and very good English, other languages on top are welcome
  • You enjoy working in a team and bring a high degree of personal responsibility and motivation
  • You are available to work, ideally 16-20 hrs/week
  • You make every customer feel like a royalty
  • You are empathic and enjoy communicating with customers and partners and are always friendly
The benefits listed below are intended for full-time employees. For other employment types, including working students and minijobbers, benefits may differ based on the terms of their contract and applicable regulations.

But what’s in for you?

🏖 30 days of vacation

🏷 discount on our products

💰 employer-funded pension & location related insurances (may vary per country)

🏡 purpose built office in MUC 

📈 personal development

🎉 regular team events

🏁 start-up spirit

🌍 workation options (availability may differ by role)

 


air up® have developed an innovative and world-first drinking system. Through scent alone, the air up® bottle brings flavour to simple tap water and can be enjoyed without any single-use plastic bottles, sugar, or additives. air up is a young, fast-growing company filled with ambitious and creative minds from various backgrounds.

air up® is an equal opportunity employer and is committed to maintaining an equal opportunity environment for all persons free of discriminatory behaviour. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression. 

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Hi Applicant, 

At air up we are constantly working on improving our processes. 
Therefore, we switched to a new applicant tracking system in order to make your recruiting experience with air up even more efficient and convenient for you. 

In the following you find the valid GDPR guidelines regarding our provider Greenhouse Software, Inc.

To clarify that in advance: The recruiting process itself will not change in any way. 

This Information is to notify you that personal data about you will be collected by air up GmbH ("air up"), which is located at Bayerstraße 69, 80335 München, Germany and can be contacted by emailing datenschutz@air-up.com, because air up wishes to evaluate your candidacy for employment at air up. Your personal data is either obtained from publicly available sources (e.g. LinkedIn) or provided to air up by someone who referred you for potential employment. Air up's data protection officer is Pia Bosseler, who can be contacted at pia@air-up.com. Your personal data will be processed for the purposes of managing air up’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) GDPR as necessary for the purposes of the legitimate interests pursued by the air up, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider which helps to manage recruitment and hiring processes. 

Your personal data will be retained by air up as long as air up termines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

For further information, have a look at air up's privacy policy: https://de.air-up.com/privacy or contact us directly via jobs@air-up.com.

air up GmbH Friedenstraße 22A, 81671 Munich, Germany, Register court: Munich, Register number: HRB 247202
Managing directors: Jannis Koppitz, Simon Nüesch, Tim Jäger, Christian Hauth, Magdalena Jüngst