Support Specialist

 

 

Support Specialist

 

YOUR NEXT JOB!

 

General information

• Department: Support
• Job Title: Support Specialist
• Hours per week: 40
• Location: Eindhoven

 

What we’re all about:

 

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!  But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

 

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

 

IoT… a fancy acronym or a secret code?

 

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere… even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Join the Wireless Logic Adventure:

 

Role Overview:

 

As a Support Specialist you will be a primary technical hero for our customers and internal teams. You are the reason our clients stay connected, providing expert, timely support for all things related to connectivity, hardware, and VPN solutions. This is an essential role that ensures our reputation for stellar service remains unmatched. The tone here is fun, creative, and definitely not some stuffy corporate machine.

 

This is a hands-on support role, but you will be a key player interacting daily with internal teams like Network Operations, SysOps, and the UK Support/Helpdesk. Externally, you are the face of our technical support for customers across the Benelux region. Relationships are a big deal here, and we need a team player who knows how to make a critical, positive impact.

 

Your Daily Quest (Key Responsibilities): 🌎

 

• Provide first-class technical support (phone, email, and tickets) for SIM cards, hardware, and complex VPN connections.
• Configure and provision a variety of connectivity hardware, including routers, gateways, and modems, to meet diverse customer needs.
• Analyze system logs and troubleshoot infrastructure malfunctions to identify the root cause of connectivity issues.
• Instruct customers on the setup and usage of Remote Access and IPsec VPN solutions and various hardware couplings.
• Maintain and update customer and solution documentation in portals like SimPro, SimPoint, Dashboard, and Cisco, ensuring accurate knowledge sharing.
• Collaborate proactively with Network Operations and SysOps to drive structural improvements in our service and infrastructure.
• Advise customers on optimal hardware, configurations, and connectivity solutions to fit their specific use cases.

 

The Secret Sauce (Key Experience & Skills) 🍨 What do you think this person needs to absolutely smash this role? These are the qualifications, skills, and traits we’re after:

 

• Specific Experience: 1–2 years of hands-on experience in a technical support or network environment.
• Sector Knowledge: Demonstrated understanding of IoT, Telco, or Network Technology, ideally with an MBO+/HBO (vocational/higher professional) level of thinking and working.
• Networking Fundamentals: Solid foundational knowledge of IP, DNS, DHCP, VPN, NAT, and Routing.
• Hardware Expertise: Practical experience with router/gateway configuration from vendors like Teltonika, Cisco, or Advantech.
• VPNs: Familiarity with Remote Access and IPsec VPNs.
• Communication: Customer-focused, analytical, detail-oriented and able to work independently.
• Language Skills: You’re fluent in Dutch and comfortable in English.
• Bonus Skills: Familiarity with security-conscious procedures when handling customer and network data.

 

What Will Make You Shine At Wireless Logic (Behaviours & Culture) 😇:

 

• Motivation and passion that lights up the room, combined with a positive, can-do attitude.
• The ability to stay calm and collected under pressure while maintaining a customer-centric communication style.
• Accountability and professionalism to own and resolve issues (but don't worry—we’re not all suits and ties!).
• Eagerness to learn and demonstrate interest in continuous self-development.
• Resilience to roll with the punches and come back swinging with a solution-oriented approach.

 

💡 Flexibiliteit is key  
Our customers rely on support 24/7. That means everyone in the team takes part. We’re one crew that’s got each other’s backs, supports one another and keepts things running.

 

Why Come Work With Us?👋

 

Here’s why we’re confident you’ll love being part of our team:

• 🚀 The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
• 🎓 Full training, ongoing support, and the tools to help you thrive and grow in your role.
• ❤️ We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.

 

 

 

Ok, I'm Interested, What’s Next?🙌

Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

Overview of interview process at Wireless Logic:

• Tele Interview – Meet the people team😊
• 1st Interview (Virtual) - Meet your manager 😀
• 2nd Stage (Face to Face)- Meet your peers😁
• Final Stage (Virtual / Face to Face)- Meet our leadership🙂

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

 

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

 

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

 

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.