Service Delivery Manager

Blue Wireless is a global leader in providing Wireless Network Solutions for Global Enterprises. With global coverage in over 100 countries, we are transforming the way LTE/5G and Starlink technology is used for connect branches, remote sites and vessels using wireless solutions.

Headquartered in Singapore with local operations in Australia, Malaysia, Netherlands, UK and United States, Blue Wireless makes the roll-out of projects a painless and predictable. But technology is only one part of our success story – our "secret sauce" is our people: our creativity, hands-on attitude, and our willingness to go above and beyond for our customers are what keep us growing, hence continuously looking for new colleagues to join and be part of our journey.

Service Delivery Manager at Blue Wireless
Based at our office in Amsterdam, the Service Delivery Manager will be the ‘air traffic controller’ ensuring the successful delivery of services across Europe, managing the end-to-end process from order intake to order completion. The role will demand a self-starter, well-organised, proactive colleague, able to keep an overview, while being able to zoom-in on specific orders to ensure these are delivered up to Blue Wireless standards. You will keep an open dialogue with our sales teams, customers, and our engineering teams on-site (both internal and our partners).

So what will be on your plate? (key responsibilities):

• Manage the end-to-end process for customer orders and projects, from order intake through to completion and invoicing.
• Serve as a key point of contact, interacting with sales teams and customers to verify orders, confirm solutions, and ensure accurate execution.
• Coordinate with technical provisioning teams to prepare and deploy equipment as required.
• Maintain up-to-date systems and dashboards to track order status, flag issues, and ensure full visibility across teams.
• Lead and project manage larger customer deployments, including planning sessions, status reporting, and issue resolution.
• Oversee new customer or partner onboarding, including order tracking, planning, training and documentation throughout their lifecycle.
• Validate the accuracy of operations documentation to ensure smooth processes.
• Continuously review and improve internal processes, identifying opportunities for efficiency and automation.
• Perform other related duties as assigned to support seamless service delivery and customer satisfaction.

If you-

• Have a positive, problem-solving attitude
• Have great organization skills, accurate when processing and giving information
• Service delivery experience is desired
• Have a Bachelor's Degree
• Have excellent English communication skills, both written and verbal. Other European languages are an advantage
• Have 1 year of experience in a professional business environment
• Have a passion for (maritime) networking technology is huge advantage

...we'd love to hear from you.

Enthusiastic entry level applicants & more experienced professionals looking for a new challenge are also encouraged to apply. Joining us is a great opportunity to enhance your professional career globally in the tech industry that is growing exponentially in a fast-paced environment

You'll be-

• Part of a professional international team of networking solution experts
• Working with maritime and business customers across Europe
• Given the opportunity to make a difference, in helping with the development of the role and the business
• Offered many career development opportunities as the company grows and evolves
• In a “destination workplace”: work with great managers, in an ideal workplace, while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us (recruitment@wirelesslogic.com) and we will respond to your query as soon as possible.