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ServiceNow Application Administrator

Remote, Georgia, USA

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. 

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps 
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

 

Our Corporate Technology team is responsible for the development of software solutions for all internal Veeam business departments as well as external customers and partners. We provide software applications, services, and data to automate businesses processes and maximize efficiency throughout the enterprise.

This role is a key member of newly established ServiceNow admin team within Corporate Technology. This position offers an opportunity to be a part of an innovative and collaborative environment, where your work directly contributes to the company's efficiency and effectiveness in service delivery.

As a ServiceNow Application Administrator, you will become an integral part of our ServiceNow team, managing and optimizing our ITSM, ITAM, CSM and other products. You will work alongside our development teams, enterprise architects and cross-functional teams across the globe to maintain health, stability and continuous improvement of our ServiceNow environment.

Your tasks will include:

  • ServiceNow Administration & Maintenance: Oversee the ServiceNow instances, including system upgrades, patches, plugins, and release management
  • Performance Monitoring & Optimization: Continuously monitor system performance, troubleshoot issues, and implement enhancements
  • Incident Management: Handle incident resolution within the platform to ensure smooth operations and minimize disruptions. Cooperate with implementation teams on defect reporting and fixing.
  • Request Management: Manage user accounts, groups, roles, and permissions. Import and archive data, create reports and other request from end users.
  • End-User Training & Support: Provide training and support to end users, empowering them to effectively utilize the platform for their daily tasks and processes.
  • Automation: Identify opportunities to automate routine processes, tasks and testing scenarios to reduce manual effort and improve overall efficiency.

What we expect from you:

  • Knowledge of ServiceNow platform, its architecture and best practices
  • Deep Knowledge of ServiceNow ITSM product
  • Knowledge of other products such as ITOM, ITAM, GRC, SecOps (preferred but not required)
  • Understanding of web services (REST, JSON, SOAP, OAuth)
  • Basic knowledge of ServiceNow scripting (JavaScript, Glide APIs).
  • Strong communication, planning, problem solving, trouble shooting, and organizational skills
  • A strong inclination towards continuous learning and staying updated with the latest trends in technology and service management.

Will be an advantage:

  • BS/BA degree in computer science, information systems, or equivalent work experience
  • Minimum of 2 year of experience in ServiceNow administration and/or development
  • ServiceNow Certified System Administrator (preferred but not required)

We offer:

  • Unlimited PTO
  • Medical, dental, and vision benefits that start on day one
  • Flexible spending accounts
  • Life insurance and short-term and long-term disability coverage
  • Family planning support benefits, along with 100% paid maternity and parental leave
  • 401k match
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently present outside of the United States, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the United States.

#LI-REMOTE

#LI-JC2

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$69,800 - $99,700 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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