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Manager, Client Success

Remote, United States

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences. 

With millions of prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Let’s build something great together.

We are looking for a Manager, Client Success to support our Virtual Pharmacy line within our Growth & Customer Management team. The Manager, Client Success role is responsible for ensuring customer satisfaction and retention. This role will work cross-functionally to optimize account performance, maximize product/services adoption, and track client short-term and long-term objectives. This role is critical in contributing to the company’s growth and reputation.
 
Why You'll Love Working at Truepill...
  • We put patients first - We put patients first because their well-being is our priority.
  • We are curious - We never settle for how it's done today. We invent how it will be done tomorrow. Because we don't just ask "why?", we ask "why not?".
  • We impact with urgency - We're the spark that ignites positive change in healthcare. We create impact because we don't anticipate; we innovate.
  • We lead with integrity - Leading with integrity is the foundation of trust. We always do what's best for our people, our customers, and above all, our patients.
  • We hold customer confidentiality - We put discretion & confidentiality at the heart of every relationship.

You're excited about this opportunity because...

  • You will build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses.
  • You will onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
  • You will serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
  • You will develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling.
  • You will collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies.
  • You will work closely with finance team partners to track and stay informed of account financial performance of assigned clients.
  • You will represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service.
  • You will track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes.

We're excited about you because...

  • You possess 3+ years in a Healthcare Consulting, Customer Success or Account Management Role; preferably in the digital healthcare or pharmacy industry. 
  • You have strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications.
  • You have excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
  • You are a strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention.
  • You possess an analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making.
  • You have the ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.

The salary range for this position is $90,000-$120,000 in addition to a generous commission plan.

 

Diversity, Equity, Inclusion & Belonging
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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