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Customer Service Representative

Remote, United States

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences. 

With millions of prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. Come join us. Let’s build something great together.

We’re looking for a Customer Service Representative to support our Hospice Pharmacy Services team. In this role, you'll be responsible for providing expertise and customer service support to members, customers, and/or providers. You will provide direct phone-based customer interaction to answer and resolve a wide variety of inquiries. 
 
Why You'll Love Working at Truepill...
  • We put patients first - We put patients first because their well-being is our priority.
  • We are curious - We never settle for how it's done today. We invent how it will be done tomorrow. Because we don't just ask "why?", we ask "why not?".
  • We impact with urgency - We're the spark that ignites positive change in healthcare. We create impact because we don't anticipate; we innovate.
  • We lead with integrity - Leading with integrity is the foundation of trust. We always do what's best for our people, our customers, and above all, our patients.
  • We hold customer confidentiality - We put discretion & confidentiality at the heart of every relationship.

You're excited about this opportunity because...

  • You will provide phone support to drive resolution of caller questions and issues by:
    • Demonstrating understanding of internal/external factors that may drive caller questions/issues.
    • Asking appropriate questions and listening actively to identify underlying questions/issues.
    • Gathering appropriate data/information and performing initial investigation to determine scope and depth of question/issue.
  • You will develop and maintain productive relationships/interactions with callers by:
    • Managing caller conversations appropriately.
    • Applying knowledge of applicable Service Level Agreements and Performance Guarantees when interacting with callers.
    • Marinating ongoing communications with callers during the resolution process to communicate status updates and other required information.
  • You will demonstrate business and industry knowledge by:
    • Demonstrating knowledge of applicable health care terminology.
    • Demonstrating knowledge of applicable products/services.
    • Ensuring compliance with applicable legal/regulatory requirements.
  • You will provide consulting/education on caller issues/trends by:
    • Communicating common problems/questions presented by callers to appropriate Subject Matter Experts, to drive continuous improvement.
    • Educating callers on available products/services.
    • Referring callers to other resources applicable to their questions/issues, where appropriate.

We're excited about you because...

  • You have a High school diploma or equivalent.
  • You have one year or more experience working in a remote, call-center setting.
  • You require minimal assistance to complete standard and non-standard requests.
  • You are able to solve routine problems on your own and work with a supervisor to solve more complex problems.
  • You prioritize and organize your own work to meet agreed upon deadlines.
  • You are able to work well with others as part of a team.

The compensation range for this position is $16.75-$20.85/hour.

Truepill is unable to hire individuals residing in the following states/territories: Alaska, Delaware, District of Columbia, Louisiana, Maine, Mississippi, Montana, Nebraska, North Dakota, Puerto Rico, South Dakota, Utah, West Virginia, and Wyoming.

 

Diversity, Equity, Inclusion & Belonging
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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