Management Assistant

Your mission, should you choose to accept it  
We are looking for someone with bags of affinity in the field of Hotel Operations to grow with us. As our new Management Assistant, you will work closely with the Hotel Manager in leading a cool, fun and funky venue within The Social Hub community!  

You will be responsible for providing support to the hotel manager and the operations team. You will contribute to the efficient and effective operation of your hotels and will facilitate, measure and initiate processes to ensure operational excellence, staff well-being and community happiness. Essentially, you are the spider in the web. This includes quality- and cost-management, process improvements, and project management of hotel initiatives. In addition, you’ll also work closely with the hotel team leaders to support them on HR-related topics.  

In case you don’t know who we are (ahem)…  

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do  

• You’ll work very closely on day to day operations for TSH San Sebastian.  
• You’ll support local leadership on projects in the fields of HR, operational excellence and, quality and cost control. 
• You’ll support the teams in the hotel with planning and ongoing projects, tooling & systems and communications. 
• You’ll ensure controls are in place to safeguard the operations in the different hotels, restaurants and bars and co-working spaces. 
• You’ll manage and adjust operational procedures as needed.
• You’ll maintain and implement TSH standards of quality in all operations.  

Who You Are  

• You have around 1 – 2 years of working experience.  
• You have a Bachelor’s degree or equivalent, preferably in Hospitality management or other Management studies.  
• You’re a super-organizer that understands that creating value for our guests will have a positive financial effect.  
• You are a connector and true people-person. 
• An easy listener and trustworthy person. 
• You are structured and loves to plan! 
• You have affinity with hospitality, co-living / pbsa or comparable. 
• You know your home-market inside-out and are very knowledgeable on local regulations. 
• You have excellent communication skills with a hands-on approach and lead-by-example work style.
• You feel connected to and have experience with working with different target groups; from corporate to students.
• You have the ability to find creative solutions, offering advice and recommendations.
• Personal integrity with the ability to work in an environment that demands excellence, time and energy.
• Fluency in English and Spanish – know other languages? The more the merrier! 
• You have excellent written and verbal communication skills.
• You’re legally allowed to work in Spain. 

What We Offer:  

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.  
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future.  
• The chance to learn and grow in your role with the potential for future growth.  
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change  
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!  
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff.  

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are.