Café Specialist

Your Mission, Should You Choose to Accept It 

At Grandmother Café, hospitality is about presence, warmth and human connection. As a Café Specialist, you're the Grandmother Anchor, your value doesn’t come from speed, technical perfection or performance metrics. It comes from how people feel when they’re with you.  

You are a calm, familiar and reassuring presence on the floor: someone guests naturally feel comfortable approaching, talking to and staying a little longer with. You help create a homely, welcoming atmosphere where guests of all ages feel seen, cared for and at ease. Through small gestures, genuine conversation and emotional intelligence, you help bring the soul of the café to life. 

This role is intentionally designed to recognise that meaningful hospitality can be delivered through many personal styles and life journeys. 

In Case You Don’t Know Who We Are 

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

Grandmother Café is a community-driven café concept built around warmth, familiarity and human connection. Inspired by the feeling of being welcomed into someone’s home, Grandmother prioritises care and genuine interaction over speed or performance, encouraging guests to slow down, feel comfortable and stay a little longer. 

What You’ll Do 

• Create a warm, homely and welcoming atmosphere for every guest 
• Be a visible, calm and reassuring presence on the café floor 
• Engage in natural, unforced conversation when appropriate 
• Notice guests who may feel new, unsure or alone, and gently include them 
• Support guests in understanding the menu, concept and story behind Grandmother Café 
• Prepare and serve drinks including coffee, tea, hot and cold beverages 
• Serve food with care, including final plating and bake-off items 
• Support café service during both calm and busy moments 
• Maintain cleanliness, hygiene, safety and quality standards 
• Work closely with the café team and support colleagues when needed 

What You’ll Have 

• We warmly welcome candidates with non-traditional career paths, career breaks, or those returning to work 
• Confidence built through life and work experiences, you bring a vast amount knowledge! 
• A people-first mindset and a natural sense of care and hospitality 
• A natural ability to make people feel at ease and welcome 
• The ability to prioritise human connection over speed when the moment allows 
• A calm, reassuring presence, even during busy moments 
• Comfort learning new systems and processes at your own pace 
• Previous experience in hospitality, cafés, retail or customer-facing roles 
• Barista experience is welcome, though full training will be provided 
• English at a basic level and Spanish language at a conversational level are required. 

What We Offer 

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.