Customer Experience Analyst

About Teads

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

For more information, visit www.teads.com.

About the Role

The Customer Experience Analyst is responsible for operating campaigns and generating insights that ensure flawless delivery and strong performance across the Teads platform. This role supports post-sale excellence, contributes to client satisfaction, and provides operational support to Coordinators and Managers.

Key Responsibilities:

• Operate end-to-end campaigns using Teads Ad Manager and related tools, including setup, QA, pacing, optimization, and closure.
• Act as the operational post-sale point of contact for Teads clients, including taking on accounts of varying complexity when required; escalate issues to the Coordinator or Manager as needed.
• Execute QA checklists for creatives, tags/pixels, and third-party ad server integrations; validate asset delivery and implement pixels according to internal processes.
• Build, manipulate, and deliver performance reports (Google Sheets/Excel), providing clear analyses and actionable optimization recommendations.
• Contribution to performance uplift through optimization.
• Prepare presentation materials (Slides/PowerPoint) and produce screenshots/demos for client reporting.
• Document operational processes in platforms such as Asana and/or Monday.
• Monitor SLAs and operational metrics, ensuring high-quality output and low rework rate.
• Participate in weekly team meetings to identify improvement opportunities and share learnings.

Qualifications and skills:

• 1+ years of experience in Digital Media (agency, publisher, trading desk, or similar environments).
• Strong analytical mindset with a solid understanding of key digital media metrics and performance indicators.
• Hands-on experience with ad-ops platforms (DSP/SSP/Ad Server). Experience with DV360 or Teads Ad Manager is highly valued.
• Experience in creative QA, asset validation, and pixel/tag implementation.
• Proficiency in Microsoft PowerPoint and Excel, as well as Google Slides and Sheets.
• Comfortable reading, interpreting, and working with spreadsheets, datasets, and performance reports.
• Strong presentation and storytelling skills, with the ability to build clear and compelling slides.
• High attention to detail and a commitment to delivering quality, error-free work.
• Proactive, curious, and resourceful, with a strong drive for problem-solving and process improvement.
• Excellent written and verbal communication skills.
• Comfortable working in collaborative environments and customer-facing situations.
• A strong team player who builds positive relationships with internal and external stakeholders.
• Advanced to fluent English proficiency.

Please submit your CV in English

#LI-BAILEY

#LI-HYBRID

Life at Teads

At Teads, we don’t just offer new roles - we blend creativity, technology, and data to shape the future of media. You’ll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you’ll play a critical role in shaping our future success in the region. Here’s why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the ‘new’ Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you’ll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you’ll be able to share your passions with likeminded people.